Timeouts accessing many web sites
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Timeouts accessing many web sites
Timeouts accessing many web sites
04-01-2014 1:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sometimes I can refresh the browser a few times and it will display the web page.
I've tried running a ping to the same destination in the background and sometimes it will connect with a time of about 100ms and sometimes it will time out.
I tried disabling my firewall but that did not make any difference.
I've checked the Windows event logs (no errors) and the Plusnet router event logs.
In the router event log there are the occasional errors:
FIREWALL icmp check (1 of 3): Protocol: ICMP Src ip: XX.XX.XX.XX Dst ip: XX.XX.XX.XX Type: Destination Unreachable Code: Host Unreacheable
and
FIREWALL icmp check (1 of 3): Protocol: ICMP Src ip: XX.XX.XX.XX Dst ip: XX.XX.XX.XX Type: Destination Unreachable Code: Communication Administratively Prohibited
and
IDS proto parser : tcp null port (1 of 1) : XX.XX.XX.XX XX.XX.XX.XX 40 43 TCP 12206->0 [S.....] seq 1346631401 ack 0 win 8192
errors
but not lots of errors and the timing does not seem to correspond to failures to load web pages.
I've checked the Plusnet service status page and there are no issues (e.g. DNS).
I have had these problems intermittently every day since I have switched to Plusnet.
When the service does work web pages load quickly and a speed test gives results of about 68Mb/s down and 18Mb/s up.
Does anyone have any idea what the problem could be?
I've testing things on other computers and seem to get similar intermittent problems.
I've also downloaded and recorded a couple of On Demand programs on my Sky+HD box and both recordings had dropouts which has never happened before.
Re: Timeouts accessing many web sites
06-01-2014 9:56 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Adam
Re: Timeouts accessing many web sites
06-01-2014 11:53 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm at work at the moment, but I will check it when I return home this evening.
Re: Timeouts accessing many web sites
06-01-2014 12:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Timeouts accessing many web sites
06-01-2014 5:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
How long should it take for the speed profile to adjust?
Re: Timeouts accessing many web sites
06-01-2014 6:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have never changed my MTU setting.
If I do a netsh interface ipv4 show subinterfaces it says that the MTU is 1500.
I tried changing it to 1492 but that did not make any difference so I have changed it back.
The problem occurs on all PCs in the house intermittently on various web sites.
Re: Timeouts accessing many web sites
06-01-2014 9:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
More than 75% of web pages (including this one) are now failing to load first time.
The router event log seems to be full of errors similar to the ones described in my first post.
Re: Timeouts accessing many web sites
06-01-2014 10:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Cant even stream you tube videos
Re: Timeouts accessing many web sites
07-01-2014 1:12 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've been getting a LOT of websites which don't load recently.
Here's one: www.killergaming.com/
Doesn't seem to load for me for 2 nights now.
Re: Timeouts accessing many web sites
07-01-2014 2:08 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
and my network broadband caching proxy server says -
Quote The following error was encountered while trying to retrieve the URL: http://www.killergaming.com
Connection to 108.162.207.193 failed.
The system returned: (60) Operation timed out
The remote host or network may be down. Please try the request again.
Re: Timeouts accessing many web sites
07-01-2014 3:23 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I did try it through my phone's mobile internet on 3g and it couldn't connect either.
Was just going to check for updated drivers for my NIC, but it seems I won't be doing that
Re: Timeouts accessing many web sites
07-01-2014 2:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hopefully it will be a lot better when I return home this evening otherwise I will have to be very negative in my replies to the survey questions.
Yesterday evening it was virtually unusable and I had to refresh my browser several times to get a connection for most websites including the Plusnet community.
My family experienced similar problems on their PCs.
When I did a BT Wholesale speed test it showed a download speed of 70 to 71 Mb/s. Maybe this is a bit too fast for my line and it can't cope with it?
Re: Timeouts accessing many web sites
07-01-2014 6:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Timeouts accessing many web sites
07-01-2014 8:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hopefully the problems are just the teething troubles of a new connection adjusting itself until it finds a stable speed.
If I get no problems this evening then I will leave it a day or two before filling in the survey, so that I may give an honest and balanced view of Plusnet's services rather than a mini-rant in the midst of frustration.
Re: Timeouts accessing many web sites
09-01-2014 9:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It looks like my speed profile has settled and reached a stable rate of about 70 to 71 Mb/s down and 15 to 17 Mb/s up.
This is even better than Plusnet's original estimate when I signed up.
I will close this ticket and complete the survey.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Timeouts accessing many web sites