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Tickets

deadman2020
Grafter
Posts: 59
Registered: 24-06-2013

Tickets

I raised a ticket Saturday but unlike my previous provider Be there appears to be no way to view my ticket status? I've apparently got a fault on my line after my speed dropped and after reading about DLM it appears interleaving has kicked in. The person I spoke to has raised a ticket (number can be provided on request) to get it looked at (by a BT engineer I presume?). But what's annoying me is not just being unable to check the ticket status in the member area (that I can tell) but the fact that DLM can take ages to put your line back onto fastpath after the line is repaired without a BT engineer resetting it on the cabinet.
Anyhow. How do I keep active updates on my ticket status?
3 REPLIES
Community Veteran
Posts: 26,686
Thanks: 910
Fixes: 10
Registered: 10-04-2007

Re: Tickets

https://portal.plus.net/wizard/index.html
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
deadman2020
Grafter
Posts: 59
Registered: 24-06-2013

Re: Tickets

TY. It doesn't give me anything (no activity) but I have sent a query with the ticket number 71088603 so hopefully I will get some feedback.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Tickets

Hi deadman2020,
I can see we've got your reply on the ticket, it's with our faults team who will update you as soon as they have one.