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Tickets not being answered

flabbio
Grafter
Posts: 37
Registered: 03-08-2007

Tickets not being answered

Anyone having problems getting responses to tickets?
I raised a fault on 23rd August did all the tests and the last repsonse I got saying it was being looked at was 27th August.
I posted a couple of comments after that, the last one being 2nd September but still no updates?
I've had this on at least one other ticket recently but it only seems to be since I moved to the ADSL2+ trial.  Is there a different team looking after these trial accounts now?
It would be great if someone from Plusnet could update me on ticket  29773677 just to let me know you haven't forgotten about me  Cry
2 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Tickets not being answered

Ah.  It's in the provisioning pool which doesn't get touched (because we're waiting on automated provisioning for ADSL2+).
I've (somehow) managed to track down your order - you're definitely on ADSL2+.
flabbio
Grafter
Posts: 37
Registered: 03-08-2007

Re: Tickets not being answered

I knew there had to be a good reason.  Plusnet have NEVER let me down in the past.  I've always found the support second to none!
Thanks Jameseh