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Ticket system is only as good as the person who replies to it

Apprentice
Grafter
Posts: 614
Registered: 04-11-2008

Ticket system is only as good as the person who replies to it

I don't use the maaf  ticket system very often as I've never had a usefull reply from Durban CS.
I'll say no more but same again today  Sad
Could someone help with regard to Ticket ID: 32307823
It's about getting some info about line resyncs during the 10 day line retrain, which had to happen in order to get the noise margin reset.
24 REPLIES
Lurker
Grafter
Posts: 1,867
Registered: 23-10-2008

Re: Ticket system is only as good as the person who replies to it

Often the reply can only be as good as the question. Tongue
Why don't you ask the question here, on the off-chance that some helpful peep might know the answer.
Apprentice
Grafter
Posts: 614
Registered: 04-11-2008

Re: Ticket system is only as good as the person who replies to it

Quote
Often the reply can only be as good as the question.

That's true  Wink
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The query regards having access to my account and obtaining line info (date and time of resyncs) from it  Smiley
Thanks anyway
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Ticket system is only as good as the person who replies to it

Hi Apprentice,
There's a new ticket on your account with the details on it, and some education heading out that way shortly. Hope that helps.
Apprentice
Grafter
Posts: 614
Registered: 04-11-2008

Re: Ticket system is only as good as the person who replies to it

Thanks for your response to the ticket Matt, I've left a comment/reply to it.

Alastair
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Ticket system is only as good as the person who replies to it

...and replied once more Smiley
Apprentice
Grafter
Posts: 614
Registered: 04-11-2008

Re: Ticket system is only as good as the person who replies to it

....... ditto  Wink
Apprentice
Grafter
Posts: 614
Registered: 04-11-2008

Re: Ticket system is only as good as the person who replies to it

Hi Matt,
Thanks and I've replied to your ticket comment again regarding a noise margin reset, a pity it has to involve another 10 day line retrain  Sad

Regards,
Alastair
Apprentice
Grafter
Posts: 614
Registered: 04-11-2008

Comms Team, need confirmation to my ticket reply

The last comment on Madasafish ticket  ID: 32336019 needs implementing please when someone has the spare time  Smiley
Thanks,
Alastair


Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Re: Comms Team, re. ticket reply to Matt

Replied.
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Re: Ticket system is only as good as the person who replies to it

It is a pity, and unfortunately I can't guarantee your request, I've added a reply for you though.
Apprentice
Grafter
Posts: 614
Registered: 04-11-2008

Re: Ticket system is only as good as the person who replies to it

Read it and replied to it regarding a time window Smiley
Thanks
Alastair
Apprentice
Grafter
Posts: 614
Registered: 04-11-2008

Re: Comms Team, re. ticket reply to Matt

I've left a comment regarding the time window.
Thanks,
Alastair
Apprentice
Grafter
Posts: 614
Registered: 04-11-2008

Re: Comms Team, re. ticket reply to Matt

maaf ticket  ID: 32336019
Will the noise margin be reset in the time window as per my reply to Mand last Friday?
Thanks
Alastair
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Re: Comms Team, need confirmation to my ticket reply

I've requested it, but as it's not 'til tonight I can't yet confirm. Tongue