Ticket system is only as good as the person who replies to it

[#1]

I don't use the maaf  ticket system very often as I've never had a usefull reply from Durban CS.
I'll say no more but same again today 
Could someone help with regard to Ticket ID: 32307823
It's about getting some info about line resyncs during the 10 day line retrain, which had to happen in order to get the noise margin reset.

[#2]

Often the reply can only be as good as the question.
Why don't you ask the question here, on the off-chance that some helpful peep might know the answer.

[#3]

Quote

Often the reply can only be as good as the question.

That's true  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
The query regards having access to my account and obtaining line info (date and time of resyncs) from it  
Thanks anyway

[#4]

Hi Apprentice,
There's a new ticket on your account with the details on it, and some education heading out that way shortly. Hope that helps.

[#5]

Thanks for your response to the ticket Matt, I've left a comment/reply to it.

Alastair

[#6]

...and replied once more

[#7]

....... ditto 

[#8]

Hi Matt,
Thanks and I've replied to your ticket comment again regarding a noise margin reset, a pity it has to involve another 10 day line retrain 

Regards,
Alastair

[#9]

The last comment on Madasafish ticket  ID: 32336019 needs implementing please when someone has the spare time  
Thanks,
Alastair

[#10]

Replied.

[#11]

It is a pity, and unfortunately I can't guarantee your request, I've added a reply for you though.

[#12]

Read it and replied to it regarding a time window 
Thanks
Alastair

[#13]

I've left a comment regarding the time window.
Thanks,
Alastair

[#14]

maaf ticket  ID: 32336019
Will the noise margin be reset in the time window as per my reply to Mand last Friday?
Thanks
Alastair

[#15]

I've requested it, but as it's not 'til tonight I can't yet confirm.