Ticket says downgrade !

[#1]

I have just applied to change my BB service from PlusNet Broadband Premier Option 2 ( yep its an old one ) to PlusNet Broadband Your Way Pro with included 20GB bandwidth the new gaming one ,
But the ticket it has with it say's its a downgrade not an upgrade as I thaught it would be package itself is £1:50 cheeper than im currently paying so my question is should I change or stay with what I have as it is stable and has quite good ping times ?

[#2]

Hi there,
I wouldn't worry about the working too much.  Because it's a decrease in your subscription fees, it's classed as a downgrade.  Account change would be more accurate.
You can see the expected speeds on Option 3 here.

[#3]

Thanks for the prompt answer but its also the gaming one ive gone for with the 20gig allowance which is the same allowance I currently have ( ive got close a few times over the past few years ) but its the gaming high priority I really like .

[#4]

Ah, sorry!
You won't do better than the Gaming product.  Everything wizzes along as fast as our network will allow because of the way that all of the traffic is prioritised.

[#5]

Again thanks for the reply looks like the move to the gaming product was the wise choice then.

[#6]

You might want to be aware of the difference in peak/off-peak times across the two accounts.
Premier peak time is 4:00pm-Midnight whereas BBYW PRO is 8:00am-Midnight.

[#7]

Quote from: Damfoose

its also the gaming one ive gone for with the 20gig allowance  .

According to the site BBYW Pro has a 10Gb allowance and not 20Gb.
http://www.plus.net/residential/broadband/alt_bbyw_pro.shtml

[#8]

Which is correct.  However Damfoose has requested an additional 10GB usage.