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Ticket number 47752165

Ravinella
Grafter
Posts: 35
Registered: 30-07-2007

Ticket number 47752165

Could someone have a look at this for me please ?
Been waiting over 24hours for a reply following an engineer visit to resolve a detected line fault.
From http://www.speedtester.bt.com/
Additional Information:
Your DSL Connection Rate :4192 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
From https://portal.plus.net/my.html?action=data_transfer_speed
Estimated line speed:
    2.0Mb (This may vary between 1Mb and 3.5Mb) - Checked on 2011-06-11 11:38:45
Current line speed:
    0.25 Mb
From Draytek 2820n router
Mode State         Up Speed Down Speed SNR Margin Loop Att.
  G.DMT SHOWTIME 448000       4192000               16                 39
6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,982
Thanks: 141
Fixes: 46
Registered: 27-04-2007

Re: Ticket number 47752165

I've submitted the line reset for you, do let us know if you need to get the phone engineer back out again.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Ravinella
Grafter
Posts: 35
Registered: 30-07-2007

Re: Ticket number 47752165

Thanks, how long is it likely to take before my IP Profile gets increased to somewhere near my sync speed rather than the 135k that BT and yourselves currently have it set at ?
Plusnet Help Team
Plusnet Help Team
Posts: 12,982
Thanks: 141
Fixes: 46
Registered: 27-04-2007

Re: Ticket number 47752165

It usually just takes a couple of hours.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Ravinella
Grafter
Posts: 35
Registered: 30-07-2007

Re: Ticket number 47752165

Thanks Adam, I'll keep an eye on it and let you know how it goes
Ravinella
Grafter
Posts: 35
Registered: 30-07-2007

Re: Ticket number 47752165

That's the BT profile updated
Download speedachieved during the test was - 203 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6816 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6000 Kbps
Could someone give the Plusnet profile a kick please as it seems to be stuck at .25Mb ?
Estimated line speed:
    2.0Mb (This may vary between 1Mb and 3.5Mb) - Checked on 2011-06-11 11:38:45
Current line speed:
    0.25 Mb
I've updated the ticket with this request as well
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Ticket number 47752165

Hi Ravinella,
I've just nudged that up to 6000 for you.
Jojo Smiley