Ticket inactivity
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Ticket inactivity
10-12-2014 9:30 AM
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This relates to a neighbour of mine who is currently more or less permanently off line and unable to use the internet. I suspect poor line condition is to blame . An actual phone service fault was recently fixed by OR who replaced ancient cable to the house from nearest pole, and a new bog standard NTE box , but since then the ADSL connection has slumped to worse than ever, with dial up speeds or worse. Being as we are both on the end of a 5 km line to the exchange we might expect slow speeds of up to 1MB/s at best but I get 1.8mb/s almost continually whereas on measuring hers its only 0.3mbs with constant drop outs at various times in the day. Thanks.
Re: Ticket inactivity
10-12-2014 12:12 PM
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I'm sorry to hear the issues are still ongoing. The details are with our faults team at the moment and they'll get that looked into as soon as possible.
Apologies for any inconvenience caused.
Re: Ticket inactivity
10-12-2014 1:37 PM
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Re: Ticket inactivity
10-12-2014 3:45 PM
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It was off line when I arrived
However it is now on line again after a quick log in
Uptime: 0 days, 0:01:23
Bandwidth (Up/Down) [kbps/kbps]: 448 / 512
Data Transferred (Sent/Received) [MB/MB]: 36,99 / 180,48
Running a think broadband speed test gives these values:
download 0.65 Mbs
upload 0.25 Mbs
Re: Ticket inactivity
10-12-2014 4:24 PM
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Warning Dec 10 16:13:40 PPP link up (Internet) [84.51.146.183]
Info Dec 10 16:13:39 PPP CHAP Chap receive success : authentication ok
Info Dec 10 16:13:39 PPP CHAP Receive challenge (rhost = JUNOS)
Info Dec 10 16:13:38 PPP CHAP Receive challenge (rhost = bras-red4.ls-bas)
Info Dec 10 16:13:35 xDSL linestate up (ITU-T G.992.1; downstream: 1152 kbit/s, upstream: 448 kbit/s; output Power Down: 16.4 dBm, Up: 12.3 dBm; line Attenuation Down: 63.5 dB, Up: 31.5 dB; snr Margin Down: 6.6 dB, Up: 11.0 dB)
Info Dec 10 16:13:17 xDSL linestate down
Warning Dec 10 16:13:07 PPP link down (Internet) [146.200.37.188]
Info Dec 10 16:12:58 xDSL linestate down
Info Dec 10 16:12:40 xDSL linestate down
Info Dec 10 16:12:26 xDSL linestate down
Warning Dec 10 16:11:58 PPP link up (Internet) [146.200.37.188]
Info Dec 10 16:11:57 PPP CHAP Chap receive success : authentication ok
Info Dec 10 16:11:57 PPP CHAP Receive challenge (rhost = JUNOS)
Info Dec 10 16:11:57 PPP CHAP Receive challenge (rhost = bras-red4.ls-bas)
Warning Dec 10 16:11:40 PPP link down (Internet) [87.114.117.31]
Info Dec 10 16:11:35 xDSL linestate up (ITU-T G.992.1; downstream: 640 kbit/s, upstream: 384 kbit/s; output Power Down: 16.2 dBm, Up: 12.1 dBm; line Attenuation Down: 63.5 dB, Up: 31.5 dB; snr Margin Down: 6.9 dB, Up: 11.0 dB)
Info Dec 10 16:11:17 xDSL linestate down
Info Dec 10 16:11:02 xDSL linestate down
Warning Dec 10 16:09:01 PPP link up (Internet) [87.114.117.31]
Info Dec 10 16:09:00 PPP CHAP Chap receive success : authentication ok
Info Dec 10 16:09:00 PPP CHAP Receive challenge (rhost = PCL-AG04)
Info Dec 10 16:09:00 PPP CHAP Receive challenge (rhost = bras-red4.ls-bas)
Info Dec 10 16:08:47 xDSL linestate up (ITU-T G.992.1; downstream: 608 kbit/s, upstream: 416 kbit/s; output Power Down: 16.1 dBm, Up: 12.1 dBm; line Attenuation Down: 63.5 dB, Up: 31.5 dB; snr Margin Down: 6.9 dB, Up: 11.0 dB)
Info Dec 10 16:08:32 xDSL linestate down
Info Dec 10 16:08:14 xDSL linestate down
Warning Dec 10 16:08:03 PPP link down (Internet) [146.199.134.150]
Re: Ticket inactivity
11-12-2014 12:50 PM
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I'm going to do a full test and see what we can find for you. Chances are you'll need an engineer but I just need to re-cap what's been done first. If an engineer is needed, I'll send you an SMS to confirm.
<img src="http://community.plus.net/visualradius/generated/image14183020024215.png"/>
Re: Ticket inactivity
11-12-2014 12:58 PM
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Can you please clarify if you have a test socket, and if so, have you tried your phone/router into it? The situation with your phone line also needs clarifying. Is this working as you'd expect?
Thanks,
Tony
Re: Ticket inactivity
12-12-2014 10:38 AM
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Re: Ticket inactivity
12-12-2014 12:21 PM
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Re: Ticket inactivity
12-12-2014 7:50 PM
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Re: Ticket inactivity
13-12-2014 5:36 PM
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Tony
Re: Ticket inactivity
14-12-2014 1:25 PM
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I've now updated the open question with the following information:
"I understand you want to book an engineer to investigate this problem. Please book the first available appointment and let me know when this is. I can be available."
Thanks
Re: Ticket inactivity
15-12-2014 9:34 AM
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Re: Ticket inactivity
15-12-2014 9:40 AM
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