Ticket Update
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Ticket Update
01-07-2013 11:33 AM
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I have had a ticket update. However the engineer didn't do anything that the other engineers have done before. Also no mention of the triage team. What I did do was remove an extension cable that went from my main socket into the living room. Not sure whether coincidence or not but my speed has remained stable since. Can some one post a radius graph from last Thursday to today?
Could this be what has been causing my many drops?
Thanks
Chris.
Re: Ticket Update
01-07-2013 11:50 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Ticket Update
01-07-2013 3:55 PM
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Ah well either way it's good to know that it's sorted. Further proof that phone extension cables are evil
Re: Ticket Update
01-07-2013 4:02 PM
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Thanks
Re: Ticket Update
02-07-2013 2:44 PM
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Re: Ticket Update
02-07-2013 2:54 PM
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The graph:
<img src="http://community.plus.net/visualradius/generated/image1372773180613.png"/>
Looks like it is still dropping unfortunately. I'm guessing you haven't touched it since you removed the extension on Sunday? If not then it's definitely still faulty and needs to be passed back, please let us know and I'll get on it for you.
Re: Ticket Update
02-07-2013 3:04 PM
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As I stated last week. The engineer said he can't find a fault that isn't there. He said every engineer will do the same. He didn't mention triage team. I'm not sure what else can be done?
Re: Ticket Update
02-07-2013 3:11 PM
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Unfortunately all we can do is keep passing it back for more investigation until the fault is found and fixed.
Re: Ticket Update
02-07-2013 3:18 PM
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Edit. Can I put my extension back in?
Re: Ticket Update
02-07-2013 3:41 PM
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Re the extension, please leave it out for the duration of the fault - if an engineer attends and sees it you may well get charged for the visit regardless of how the testing turns out.
Re: Ticket Update
02-07-2013 4:07 PM
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Re: Ticket Update
02-07-2013 4:28 PM
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I'm concerned this will put it back and I need to keep the history. Like I say I don't think another line of engineers are going to do anything.
Re: Ticket Update
02-07-2013 5:19 PM
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Re: Ticket Update
03-07-2013 9:02 AM
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Re: Ticket Update
03-07-2013 11:04 AM
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