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Ticket Update

Olifran
Grafter
Posts: 132
Registered: 21-11-2011

Ticket Update

Hi
I have had a ticket update. However the engineer didn't do anything that the other engineers have done before. Also no mention of the triage team. What I did do was remove an extension cable that went from my main socket into the living room. Not sure whether coincidence or not but my speed has remained stable since. Can some one post a radius graph from last Thursday to today?
Could this be what has been causing  my many drops?
Thanks
Chris.
24 REPLIES
Community Veteran
Posts: 26,637
Thanks: 868
Fixes: 10
Registered: 10-04-2007

Re: Ticket Update

If it wasn't a twisted pair cable (most telephone extension cables are not) - very likely!
jelv (a.k.a Spoon Whittler)
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Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Ticket Update

Yes, it's very likely - quite surprised that was in there after all the testing, as the faults wizard does advise to test from the master socket without any extension cables?
Ah well either way it's good to know that it's sorted. Further proof that phone extension cables are evil Cheesy
Olifran
Grafter
Posts: 132
Registered: 21-11-2011

Re: Ticket Update

Could you post me some radius graphs?
Thanks
Olifran
Grafter
Posts: 132
Registered: 21-11-2011

Re: Ticket Update

FAO Matt.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Ticket Update

Thanks for that, sorry I missed the previous entry :/
The graph:
<img src="http://community.plus.net/visualradius/generated/image1372773180613.png"/>
Looks like it is still dropping unfortunately. I'm guessing you haven't touched it since you removed the extension on Sunday? If not then it's definitely still faulty and needs to be passed back, please let us know and I'll get on it for you.
Olifran
Grafter
Posts: 132
Registered: 21-11-2011

Re: Ticket Update

I actually removed the extension on Thursday night after the engineer had been. It was stable for 3 days. I just have then main dect phone in the master socket now. And the other dect in the lounge.
As I stated last week. The engineer said he can't find a fault that isn't there. He said every engineer will do the same. He didn't mention triage team. I'm not sure what else can be done?
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Ticket Update

Well, if it's still dropping in the master socket (or even better the test socket) then there has to be a fault there, regardless of whether the engineer can find it or not. As it's a sync issue it's definitely somewhere between the exchange and your premises too, it isn't possible for a sync fault to lie anywhere else.
Unfortunately all we can do is keep passing it back for more investigation until the fault is found and fixed.
Olifran
Grafter
Posts: 132
Registered: 21-11-2011

Re: Ticket Update

Roll eyes. It's getting a little annoying now having to have someone in for engineers who aren't looking for anything. Just no fault found and off they go. It's a waste of everyone's time (& money). No dig at you Matt , just the system isn't working now. What about this triage team?
Edit. Can I put my extension back in? Sad
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Ticket Update

The triage team can't be requested unfortunately, not sure how we'd go about getting a fault to them. I've had a chat with Chris Pettitt about this one, he recommends pushing for a boost engineer to check for REIN - ideally on a weekend appointment given how this has gone so far. More than happy to push for this if you wish.
Re the extension, please leave it out for the duration of the fault - if an engineer attends and sees it you may well get charged for the visit regardless of how the testing turns out.
Olifran
Grafter
Posts: 132
Registered: 21-11-2011

Re: Ticket Update

Yes. Will be more convenient for a weekend. Please do.
Olifran
Grafter
Posts: 132
Registered: 21-11-2011

Re: Ticket Update

My ticket says the fault has been closed by the supplier. Please raise another one. I'm reluctant to do this as
I'm concerned this will put it back and I need to keep the history. Like I say I don't think another line of engineers are going to do anything.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Ticket Update

Noted, your ticket is updated and the fault has been reraised - I'll check it first thing in the morning and update you.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Ticket Update

Just checked, it's still in hand at the moment - I'll make sure to keep an eye on it and reject any engineers that aren't boost related (if possible).
Olifran
Grafter
Posts: 132
Registered: 21-11-2011

Re: Ticket Update

Thanks Matt.