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Ticket No. 47836445 - "Returning to customer"

Bald_Eagle1
Grafter
Posts: 313
Registered: 24-06-2011

Ticket No. 47836445 - "Returning to customer"

Hi any Plusnet staff,
Does this message in my ticket from a few days ago mean that it is about to be closed down by Plusnet?:-
" **internal**
Returning to customer."

I don't recall seeing an email confirmation of whatever it means.
I have just updated the ticket with some information & a couple of queries now that my FTTC Profile switched from 8c to 17a in the early hours of this morning.
FYI, Alex was dealing with this particular issue.

Paul.
7 REPLIES
sjrinfroyle
Grafter
Posts: 895
Registered: 08-05-2011

Re: Ticket No. 47836445 - "Returning to customer"

Quote from: Baldeagle1
" **internal**
Returning to customer."

Is that all the message says?
Plusnet Help Team
Plusnet Help Team
Posts: 12,787
Thanks: 108
Fixes: 33
Registered: 27-04-2007

Re: Ticket No. 47836445 - "Returning to customer"

Yes, it looks like the ticket was updated when it was with Alex at 15:52 on the 24th, then it was passed to yourself. Sorry for any confusion.
I'll take a look at the ticket now for you and will give Alex a heads up.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Bald_Eagle1
Grafter
Posts: 313
Registered: 24-06-2011

Re: Ticket No. 47836445 - "Returning to customer"

Apart from :-
"Alex Rxxxx - BOT - DSL Logged Faults
3:51pm, Tuesday 25 Oct 2011"
Yes, that's all it says.
It is the latest Plusnet update in a very, very long low FTTC speed issue.
Paul.
Bald_Eagle1
Grafter
Posts: 313
Registered: 24-06-2011

Re: Ticket No. 47836445 - "Returning to customer"

Quote from: _Adam_Walker_

I'll take a look at the ticket now for you and will give Alex a heads up.

Thanks Adam,
I'm sure Alex will be "delighted" to hear from me again.
He might not use that word though  Smiley
Paul.
lexusuk
Grafter
Posts: 567
Registered: 20-10-2009

Re: Ticket No. 47836445 - "Returning to customer"

Hi Baldeagle1,
I returned the ticket back to you as I was of the impression we had reached an end point as I'd not heard back from you as normal.  I'll pick up the ticket today.  Smiley
Bald_Eagle1
Grafter
Posts: 313
Registered: 24-06-2011

Re: Ticket No. 47836445 - "Returning to customer"

Quote from: Alex
Hi Baldeagle1,
as I'd not heard back from you as normal.
 

Hi Alex,
10/10 for tact & diplomacy.
I don't know how you manage to keep going under the circumstances Smiley
I was trying to be patient, awaiting the big 17a event.

F.A.O. Plusnet's CEO:-
Give this man a huge pay rise. He's certainly earned one.

Paul.
lexusuk
Grafter
Posts: 567
Registered: 20-10-2009

Re: Ticket No. 47836445 - "Returning to customer"

Thanks Baldeagle1,
Your support ticket has been updated. Wink