Ticket No. 47836445 - "Returning to customer"

[#1]

Hi any Plusnet staff,
Does this message in my ticket from a few days ago mean that it is about to be closed down by Plusnet?:-
" **internal**
Returning to customer."

I don't recall seeing an email confirmation of whatever it means.
I have just updated the ticket with some information & a couple of queries now that my FTTC Profile switched from 8c to 17a in the early hours of this morning.
FYI, Alex was dealing with this particular issue.

Paul.

[#2]

Quote from: Baldeagle1

" **internal** Returning to customer."

Is that all the message says?

[#3]

Yes, it looks like the ticket was updated when it was with Alex at 15:52 on the 24th, then it was passed to yourself. Sorry for any confusion.
I'll take a look at the ticket now for you and will give Alex a heads up.

[#4]

Apart from :-
"Alex Rxxxx - BOT - DSL Logged Faults
3:51pm, Tuesday 25 Oct 2011"
Yes, that's all it says.
It is the latest Plusnet update in a very, very long low FTTC speed issue.
Paul.

[#5]

Quote from: _Adam_Walker_

I'll take a look at the ticket now for you and will give Alex a heads up.

Thanks Adam,
I'm sure Alex will be "delighted" to hear from me again.
He might not use that word though  
Paul.

[#6]

Hi Baldeagle1,
I returned the ticket back to you as I was of the impression we had reached an end point as I'd not heard back from you as normal.  I'll pick up the ticket today. 

[#7]

Quote from: Alex

Hi Baldeagle1, as I'd not heard back from you as normal.

Hi Alex,
10/10 for tact & diplomacy.
I don't know how you manage to keep going under the circumstances
I was trying to be patient, awaiting the big 17a event.

F.A.O. Plusnet's CEO:-
Give this man a huge pay rise. He's certainly earned one.

Paul.

[#8]

Thanks Baldeagle1,
Your support ticket has been updated.