Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Ticket No. 47836445 - "Returning to customer"
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Ticket No. 47836445 - "Returning to customer"
Ticket No. 47836445 - "Returning to customer"
28-10-2011 12:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi any Plusnet staff,
Does this message in my ticket from a few days ago mean that it is about to be closed down by Plusnet?:-
" **internal**
Returning to customer."
I don't recall seeing an email confirmation of whatever it means.
I have just updated the ticket with some information & a couple of queries now that my FTTC Profile switched from 8c to 17a in the early hours of this morning.
FYI, Alex was dealing with this particular issue.
Paul.
Does this message in my ticket from a few days ago mean that it is about to be closed down by Plusnet?:-
" **internal**
Returning to customer."
I don't recall seeing an email confirmation of whatever it means.
I have just updated the ticket with some information & a couple of queries now that my FTTC Profile switched from 8c to 17a in the early hours of this morning.
FYI, Alex was dealing with this particular issue.
Paul.
Message 1 of 8
(1,017 Views)
7 REPLIES 7
Re: Ticket No. 47836445 - "Returning to customer"
28-10-2011 12:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Baldeagle1 " **internal**
Returning to customer."
Is that all the message says?
Message 2 of 8
(575 Views)
Re: Ticket No. 47836445 - "Returning to customer"
28-10-2011 12:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes, it looks like the ticket was updated when it was with Alex at 15:52 on the 24th, then it was passed to yourself. Sorry for any confusion.
I'll take a look at the ticket now for you and will give Alex a heads up.
I'll take a look at the ticket now for you and will give Alex a heads up.
Message 3 of 8
(575 Views)
Re: Ticket No. 47836445 - "Returning to customer"
28-10-2011 12:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Apart from :-
"Alex Rxxxx - BOT - DSL Logged Faults
3:51pm, Tuesday 25 Oct 2011"
Yes, that's all it says.
It is the latest Plusnet update in a very, very long low FTTC speed issue.
Paul.
"Alex Rxxxx - BOT - DSL Logged Faults
3:51pm, Tuesday 25 Oct 2011"
Yes, that's all it says.
It is the latest Plusnet update in a very, very long low FTTC speed issue.
Paul.
Message 4 of 8
(575 Views)
Re: Ticket No. 47836445 - "Returning to customer"
28-10-2011 12:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: _Adam_Walker_
I'll take a look at the ticket now for you and will give Alex a heads up.
Thanks Adam,
I'm sure Alex will be "delighted" to hear from me again.
He might not use that word though
Paul.
Message 5 of 8
(575 Views)
Re: Ticket No. 47836445 - "Returning to customer"
28-10-2011 12:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Baldeagle1,
I returned the ticket back to you as I was of the impression we had reached an end point as I'd not heard back from you as normal. I'll pick up the ticket today.
I returned the ticket back to you as I was of the impression we had reached an end point as I'd not heard back from you as normal. I'll pick up the ticket today.
Message 6 of 8
(575 Views)
Re: Ticket No. 47836445 - "Returning to customer"
28-10-2011 1:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Alex Hi Baldeagle1,
as I'd not heard back from you as normal.
Hi Alex,
10/10 for tact & diplomacy.
I don't know how you manage to keep going under the circumstances
I was trying to be patient, awaiting the big 17a event.
F.A.O. Plusnet's CEO:-
Give this man a huge pay rise. He's certainly earned one.
Paul.
Message 7 of 8
(575 Views)
Re: Ticket No. 47836445 - "Returning to customer"
28-10-2011 1:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks Baldeagle1,
Your support ticket has been updated.
Your support ticket has been updated.
Message 8 of 8
(575 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Ticket No. 47836445 - "Returning to customer"