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Ticket #89598449

jamesanstee
Grafter
Posts: 475
Thanks: 5
Registered: 20-04-2012

Ticket #89598449

Hi could someone check ticket #89598449 reference broadband fault as line was very noisy but suddenly stopped not sure if openreach have cleared this id be surprised if they have cleared this so quick since raising fault at 6pm.
3 REPLIES
Cruise85
Grafter
Posts: 105
Registered: 05-08-2014

Re: Ticket #89598449

Hi James
I have picked up the ticket in question, but can confirm that our faults team had not yet picked up the fault ticket that was raised last night.
As such, I can only suspect that the issue may have related to a local outage that BT were made aware of at the time, as I can see between 4pm and 10pm last night, your connection was almost non existent , but since then the connection appears to have recovered.
All I can suggest is that you keep an eye on the connection, and if the problem occurs again, don't hesitate to get in touch
jamesanstee
Grafter
Posts: 475
Thanks: 5
Registered: 20-04-2012

Re: Ticket #89598449

Can confirm line has been stable for the last 24hours would it be possible for a copy of line stats GEA test .
Plusnet Help Team
Plusnet Help Team
Posts: 1,842
Thanks: 4
Registered: 24-07-2014

Re: Ticket #89598449

Quote from: jamesanstee
Can confirm line has been stable for the last 24hours would it be possible for a copy of line stats GEA test .

Hi,
I've added these these as well as RADIUS logs for the last few days to your ticket.
Let us know if we can help further.
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team