cancel
Showing results for 
Search instead for 
Did you mean: 

Ticket 88556393 Uanswered - unable to access one website

SeanP
Dabbler
Posts: 12
Registered: 12-04-2012

Ticket 88556393 Uanswered - unable to access one website

Folks,
Not sure what's going on here - I posted a ticket but it has remained unanswered.
I am very frustrated as I am unable to access a site and forum I administrate(!) - www.rx8ownersclub.co.uk (IP 81.27.85.64) from my PlusNet home network.
Access to all other networks appears fine.
Other Site admins have checked if my PlusNet fixed IP is blocked - it isn't.
I've tried all PCs, Laptops, Mobiles, iPads & Android phones & different browsers; Wifi and Wired. Re=boot Router etc.
Checked local firewall & Internet Secutirty settings etc.
All to no avail.
All other websites appear OK.
Seems like it is blocked "somewhere" along the way - and I'd like PlusNet help to find out where & Why!
$ pathping www.rx8ownersclub.co.uk
Tracing route to rx8ownersclub.co.uk [81.27.85.64]
over a maximum of 30 hops:
0 Sean-PC.local.the-pearces.net [192.168.1.107]
1 local.the-pearces.net [192.168.1.1]
2 lo0-central10.pcl-ag02.plus.net [195.166.128.183]
3 link-b-central10.pcl-gw02.plus.net [212.159.2.166]
4 xe-10-1-0.pcl-cr02.plus.net [212.159.0.198]
5 ae1.ptw-cr02.plus.net [195.166.129.2]
6 linx236.xe-0-0-0.lucia.sov.ipv4.net.c4l.co.uk [195.66.236.201]
7 v3722.et-1-0-0.beorn.hex89.ipv4.net.c4l.co.uk [84.45.27.156]
8 beorn-hex89-ringo.c4l.co.uk [84.45.21.187]
9 ringo-swanzo.blue.net.c4l.co.uk [84.45.23.27]
10 swanzo-wolverine.blue.net.c4l.co.uk [84.45.23.24]
11 82.197.78.37
12 cg3-roobarb.c4l.co.uk [84.45.90.98]
13 84.45.13.101
14 * * *
Computing statistics for 325 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Sean-PC.local.the-pearces.net [192.168.1.107]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% local.the-pearces.net [192.168.1.1]
0/ 100 = 0% |
2 23ms 0/ 100 = 0% 0/ 100 = 0% lo0-central10.pcl-ag02.plus.net [195.166.128.183]
0/ 100 = 0% |
3 11ms 0/ 100 = 0% 0/ 100 = 0% link-b-central10.pcl-gw02.plus.net [212.159.2.166]
0/ 100 = 0% |
4 14ms 0/ 100 = 0% 0/ 100 = 0% xe-10-1-0.pcl-cr02.plus.net [212.159.0.198]
0/ 100 = 0% |
5 13ms 0/ 100 = 0% 0/ 100 = 0% ae1.ptw-cr02.plus.net [195.166.129.2]
0/ 100 = 0% |
6 --- 100/ 100 =100% 100/ 100 =100% linx236.xe-0-0-0.lucia.sov.ipv4.net.c4l.co.uk [195.66.236.201]
0/ 100 = 0% |
7 11ms 0/ 100 = 0% 0/ 100 = 0% v3722.et-1-0-0.beorn.hex89.ipv4.net.c4l.co.uk [84.45.27.156]
0/ 100 = 0% |
8 21ms 0/ 100 = 0% 0/ 100 = 0% beorn-hex89-ringo.c4l.co.uk [84.45.21.187]
0/ 100 = 0% |
9 17ms 0/ 100 = 0% 0/ 100 = 0% ringo-swanzo.blue.net.c4l.co.uk [84.45.23.27]
0/ 100 = 0% |
10 19ms 0/ 100 = 0% 0/ 100 = 0% swanzo-wolverine.blue.net.c4l.co.uk [84.45.23.24]
0/ 100 = 0% |
11 21ms 0/ 100 = 0% 0/ 100 = 0% 82.197.78.37
0/ 100 = 0% |
12 16ms 0/ 100 = 0% 0/ 100 = 0% cg3-roobarb.c4l.co.uk [84.45.90.98]
100/ 100 =100% |
13 --- 100/ 100 =100% 0/ 100 = 0% 84.45.13.101
Trace complete.
10 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Ticket 88556393 Uanswered - unable to access one website

I get to it with no problem
This is the route
Tracing route to rx8ownersclub.co.uk [81.27.85.64]
over a maximum of 30 hops:
  1    17 ms    84 ms    99 ms  192.168.1.254
  2    32 ms    32 ms    32 ms  lo0.10.central10.pcl-bng01.plus.net [195.166.130
.138]
  3    32 ms    33 ms    32 ms  irb.10.pcl-cr01.plus.net [84.93.249.81]
  4    33 ms    34 ms    33 ms  ae2.pcl-cr02.plus.net [195.166.129.7]
  5    33 ms    32 ms    33 ms  ae1.ptw-cr02.plus.net [195.166.129.2]
  6    33 ms    33 ms    33 ms  linx236.xe-0-0-0.lucia.sov.ipv4.net.c4l.co.uk [195.66.236.201]
  7    33 ms    33 ms    32 ms  v3722.et-1-0-0.beorn.hex89.ipv4.net.c4l.co.uk [84.45.27.156]
  8    33 ms    32 ms    33 ms  beorn-hex89-ringo.c4l.co.uk [84.45.21.187]
  9    33 ms    32 ms    33 ms  ringo-swanzo.blue.net.c4l.co.uk [84.45.23.27]
10    43 ms    39 ms  117 ms  swanzo-wolverine.blue.net.c4l.co.uk [84.45.23.24]
11    37 ms    37 ms    38 ms  82.197.78.37
12    38 ms    37 ms    37 ms  cg3-roobarb.c4l.co.uk [84.45.90.98]
13    37 ms    38 ms    38 ms  84.45.13.101
14    38 ms    38 ms    37 ms  81.27.85.64
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Ticket 88556393 Uanswered - unable to access one website

@ SeanP - Are you on a static IP address with PN?
Community Veteran
Posts: 4,846
Thanks: 121
Fixes: 24
Registered: 14-07-2009

Re: Ticket 88556393 Uanswered - unable to access one website

My result (with awkward line feeds removed).  Like Oldjim I have no problem loading the site.  SeanP, do you go wrong at the last hop or is that too naive an interpretation of your result? 
C:\Users\RR>pathping www.rx8ownersclub.co.uk
Tracing route to rx8ownersclub.co.uk [81.27.85.64]
over a maximum of 30 hops:
  0  RR-PC7-64 [192.168.0.20]
  1  192.168.0.1
  2  lo0-central10.pcl-ag03.plus.net [195.166.128.184]
  3  link-a-central10.pcl-gw01.plus.net [212.159.2.168]
  4  xe-10-2-0.pcl-cr01.plus.net [212.159.0.200]
  5  ae1.ptw-cr01.plus.net [195.166.129.0]
  6  linx224.ae1.vansen.the.ipv4.net.c4l.co.uk [195.66.224.201]
  7  v3721.et-1-0-0.lucia.sov.ipv4.net.c4l.co.uk [84.45.27.155]
  8  v3722.et-1-0-0.beorn.hex89.ipv4.net.c4l.co.uk [84.45.27.156]
  9  beorn-hex89-ringo.c4l.co.uk [84.45.21.187]
10  ringo-swanzo.blue.net.c4l.co.uk [84.45.23.27]
11  swanzo-wolverine.blue.net.c4l.co.uk [84.45.23.24]
12  82.197.78.37
13  cg3-roobarb.c4l.co.uk [84.45.90.98]
14  84.45.13.101
15  81.27.85.64
Computing statistics for 375 seconds...
            Source to Here  This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                          RR-PC7-64 [192.168.0.20]
                                0/ 100 =  0%  |
  1    0ms    0/ 100 =  0%    0/ 100 =  0%  192.168.0.1
                                0/ 100 =  0%  |
  2  27ms    0/ 100 =  0%    0/ 100 =  0%  lo0-central10.pcl-ag03.plus.net [195.166.128.184]
                                0/ 100 =  0%  |
  3  12ms    0/ 100 =  0%    0/ 100 =  0%  link-a-central10.pcl-gw01.plus.net [212.159.2.168]
                                0/ 100 =  0%  |
  4  14ms    0/ 100 =  0%    0/ 100 =  0%  xe-10-2-0.pcl-cr01.plus.net [212.159.0.200]
                                0/ 100 =  0%  |
  5  15ms    0/ 100 =  0%    0/ 100 =  0%  ae1.ptw-cr01.plus.net [195.166.129.0]
                                0/ 100 =  0%  |
  6  ---    100/ 100 =100%  100/ 100 =100%  linx224.ae1.vansen.the.ipv4.net.c4l.co.uk [195.66.224.201]
                                0/ 100 =  0%  |
  7  12ms    0/ 100 =  0%    0/ 100 =  0%  v3721.et-1-0-0.lucia.sov.ipv4.net.c4l.co.uk [84.45.27.155]
                                0/ 100 =  0%  |
  8  12ms    0/ 100 =  0%    0/ 100 =  0%  v3722.et-1-0-0.beorn.hex89.ipv4.net.c4l.co.uk [84.45.27.156]
                                0/ 100 =  0%  |
  9  19ms    0/ 100 =  0%    0/ 100 =  0%  beorn-hex89-ringo.c4l.co.uk [84.45.21.187]
                                0/ 100 =  0%  |
10  17ms    0/ 100 =  0%    0/ 100 =  0%  ringo-swanzo.blue.net.c4l.co.uk [84.45.23.27]
                                0/ 100 =  0%  |
11  24ms    0/ 100 =  0%    0/ 100 =  0%  swanzo-wolverine.blue.net.c4l.co.uk [84.45.23.24]
                                0/ 100 =  0%  |
12  18ms    0/ 100 =  0%    0/ 100 =  0%  82.197.78.37
                                0/ 100 =  0%  |
13  17ms    0/ 100 =  0%    0/ 100 =  0%  cg3-roobarb.c4l.co.uk [84.45.90.98]
                                0/ 100 =  0%  |
14  28ms    0/ 100 =  0%    0/ 100 =  0%  84.45.13.101
                                0/ 100 =  0%  |
15  31ms    0/ 100 =  0%    0/ 100 =  0%  81.27.85.64
Trace complete.
SeanP
Dabbler
Posts: 12
Registered: 12-04-2012

Re: Ticket 88556393 Uanswered - unable to access one website

@AndyH - yes fixed IP from PN.
I've no doubt the website works fine & had the other admins check if my IP is blocked by the hosts or some reason - it is not.
TORPC
Grafter
Posts: 5,163
Registered: 08-12-2013

Re: Ticket 88556393 Uanswered - unable to access one website

Quote from: AndyH
@ SeanP - Are you on a static IP address with PN?

This may answer your query Wink
Quote from: SeanP
<snip>
Other Site admins have checked if my PlusNet fixed IP is blocked - it isn't.
<snip>
SeanP
Dabbler
Posts: 12
Registered: 12-04-2012

Re: Ticket 88556393 Uanswered - unable to access one website

Quote from: TORPC
Quote from: AndyH
@ SeanP - Are you on a static IP address with PN?

This may answer your query Wink
Quote from: SeanP
<snip>
Other Site admins have checked if my PlusNet fixed IP is blocked - it isn't.
<snip>


I don't get you!
Yes - I have Static  IP.
Yes - The hosting site has checked if my Static IP or a block containing it are blocked. It is NOT blocked by them.
The pathping above shows 100% packet loss just on the PN border; but also by the looks of it the "last leg". I will again get the hosts to check.
Cannot understand why they would block my IP though - I'm one of the admins of said site!
Community Veteran
Posts: 4,846
Thanks: 121
Fixes: 24
Registered: 14-07-2009

Re: Ticket 88556393 Uanswered - unable to access one website

Quote from: SeanP
The pathping above shows 100% packet loss just on the PN border

If by that you mean
Quote
6  ---    100/ 100 =100%  100/ 100 =100%  linx224.ae1.vansen.the.ipv4.net.c4l.co.uk [195.66.224.201]
                                0/ 100 =  0%  |

I got the same result but it didn't stop me loading your site without issues.  But I made that final hop from 84.45.13.101 to 81.27.85.64 and you don't.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Ticket 88556393 Uanswered - unable to access one website

Hi SeanP,
I can see that our Support Team have picked this ticket up now. As others from the Community, myself including can access the website, it is possible that the IP has been blocked for one reason for another. Could you contact the site administrator and double check with them?
Chris Pettitt
Cloud Environments Engineer
SeanP
Dabbler
Posts: 12
Registered: 12-04-2012

Re: Ticket 88556393 Uanswered - unable to access one website

I've asked the other admins to raise a ticket with the Hosting provider (last time we just checked the site's own blocking, but it is "lower level" than that - because I cannot access via ssh, nor the "cpanel" admin parts either...
SeanP
Dabbler
Posts: 12
Registered: 12-04-2012

Re: Ticket 88556393 Uanswered - unable to access one website

Still waiting to hear feedback from the other admins... But it all seems OK now.