Ticket #83230791 Help Please
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Ticket #83230791 Help Please
25-03-2014 8:18 AM
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Could someone please give me an update on the above ticket, raised Sunday morning at 09:15.
When should I expect a response?
Thanks
Re: Ticket #83230791 Help Please
25-03-2014 9:32 AM
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I've just taken a look over your line and can see that you're experiencing very low speeds due to the sheer amount of drops your connection has had recently:
<img src="http://community.plus.net/visualradius/generated/image13957397012751.png"/>
I've made some changes to the settings for your line which should help stabilise it for you. This will bring your speeds back to around where they were before. Please allow up to 2 hours for this change to take effect.
Re: Ticket #83230791 Help Please
25-03-2014 11:18 AM
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I am convinced that this is an intermittent line noise problem, the noise on the line can intermittently be heard on the BT quiet line test. OR were out to investigate on Mon 17th but line appeared quiet at that point so no fault was found. I have just tried the quiet line test again and sure enough there are sporadic crackles on the line.
As luck would have it I have a senior networks consultant in the family who has checked things out and concurs with the above.
Re: Ticket #83230791 Help Please
25-03-2014 11:34 AM
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I can see that you've replied to the Fault Ticket. We'll get that picked up as soon as we can for you.
Re: Ticket #83230791 Help Please
27-03-2014 8:03 AM
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Speed now down to 1Mb; frequent disconnections; audible noise on line.
Any idea how long before I receive a response to this ticket?
Re: Ticket #83230791 Help Please
27-03-2014 9:51 AM
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Re: Ticket #83230791 Help Please
27-03-2014 10:10 AM
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Re: Ticket #83230791 Help Please
01-04-2014 8:59 AM
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I would appreciate an update from someone please.
Thanks
Re: Ticket #83230791 Help Please
01-04-2014 12:50 PM
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Our suppliers have changed the location of the fault after a engineer has been out to the exchange but has been unable to locate the fault. Our suppliers would like to arrange for an engineer to visit your premises for further investigation.
Any ideas when you would be free from Thursday onwards to get this sorted out for you?
Re: Ticket #83230791 Help Please
01-04-2014 12:57 PM
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Re: Ticket #83230791 Help Please
01-04-2014 1:04 PM
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Unfortunately there's no weekend appointments in your area at the moment. I've got you booked in for Thursday morning between 8am-1pm.
Re: Ticket #83230791 Help Please
01-04-2014 1:29 PM
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Re: Ticket #83230791 Help Please
03-04-2014 10:27 AM
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Could you do an SNR reset for me please with default of 6, which should be the final step of the resolution.
Thank you again.
Re: Ticket #83230791 Help Please
03-04-2014 12:27 PM
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Re: Ticket #83230791 Help Please
03-04-2014 4:09 PM
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I'll give it 24 hours and then close the ticket.
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- Re: Ticket #83230791 Help Please