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Ticket #53188667 - Connection less than half of sync speed

faulknerm88
Grafter
Posts: 87
Registered: 15-06-2011

Ticket #53188667 - Connection less than half of sync speed

Hoping that one of the amazingly helpful folk on here can help me out. Smiley
For the past week or so, I only seem to get between 4 & 6 Mb download speeds, when I'm syncing at 19,000+ (It's fluctuated a bit as I've rebooted a few times).
Initial response to my ticket was that I was only syncing at 8Mb, however that's not the case - have uploaded a screenshot showing the router sync to the ticket and also link to speedtest result.

If Jojo, Mand or any of the other amazingly helpful staff are about and wouldn't mind taking a look, it would be muchly appreciated. Smiley
59 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Ticket #53188667 - Connection less than half of sync speed

It would help to post the BT speedtest result - if it will work
faulknerm88
Grafter
Posts: 87
Registered: 15-06-2011

Re: Ticket #53188667 - Connection less than half of sync speed

BT Speedtest Result attached. Smiley
Until a week or so ago, I was seeing 19Mb+ on the BT Speedtest with no issues.
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Ticket #53188667 - Connection less than half of sync speed

I've just made a change to your profile from here, can you try a speedtest either via the BT speedtest site or speedtest.net in around 5 minutes.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
faulknerm88
Grafter
Posts: 87
Registered: 15-06-2011

Re: Ticket #53188667 - Connection less than half of sync speed

Thanks Chris, will do.
I'll post the result here for you.

Cheers,
faulknerm88
Grafter
Posts: 87
Registered: 15-06-2011

Re: Ticket #53188667 - Connection less than half of sync speed

Ok, I'm getting about 12Mb now according to speedtest.net - can't use the BT one again for another 40 mins or so due to the 1hour restriction.
faulknerm88
Grafter
Posts: 87
Registered: 15-06-2011

Re: Ticket #53188667 - Connection less than half of sync speed

BT Speedtest result attached.
Much improved on earlier, but still 5/6MB less than I was seeing previously.

Cheers
faulknerm88
Grafter
Posts: 87
Registered: 15-06-2011

Re: Ticket #53188667 - Connection less than half of sync speed

Back down at 3.8Mb now Sad
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Ticket #53188667 - Connection less than half of sync speed

I see on your ticket you used mybroadbandspeed.co.uk, I'd advise to use an alternative speedtester at the moment as that's not giving the most accurate results.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
faulknerm88
Grafter
Posts: 87
Registered: 15-06-2011

Re: Ticket #53188667 - Connection less than half of sync speed

I only used that initially - since your advice earlier I have been using speedtest.net and the BT Speedtest.
Currently seeing 3.8Mb using Speedtest.net and 4.4Mb using BT.

The earlier 13Mb result was from BT.

Edit: Just re-run using speedtest.net and I'm seeing 15Mb this time - seems to be fluctuating a lot, and even at that it's 4Mb slower than last week.
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Ticket #53188667 - Connection less than half of sync speed

Hi faulknerm88,
Your BT profile is still 16.83Mbps so you should be getting somewhere close to that. There's a couple of errors on your line too. Are you running the speed tests wirelessly or wired? How's it been performing?
Also...
Quote from: faulknerm88
Just re-run using speedtest.net and I'm seeing 15Mb this time - seems to be fluctuating a lot, and even at that it's 4Mb slower than last week.

Are you saying that you were getting 19Mbps throughput? As this would require a sync rate of 21600K and the highest your profile has been is 16.9Mbps
Jojo Smiley
faulknerm88
Grafter
Posts: 87
Registered: 15-06-2011

Re: Ticket #53188667 - Connection less than half of sync speed

Morning Jojo,
I'm been performing everything wired, in fact with my router straight into the test socket just to rule out anything my end.
Seems fairly steady at 15.85Mb or in that region at the moment.

When I first got switched to 21CN and rebooted my router, I saw a sync of 21600, although admittedly I did not monitor what the sync speed was doing - only noticed after a connection dropout at one point that it had resync'd lower.
I was getting a stable 18,432kbps when I was downloading the newest Fedora release recently, so near enough 19Mbps throughput at that time. In fact, quite a few downloads the other week saw me maxing the connection out close to 19Mbps.
Edit: Just as a side note, despite seeing 15.85Mb through the speedtest this morning, I've just tried to set away a download of CentOS using newsgroups and am seeing no more than 4Mb throughput. Sad If I fire up the same download on my work box (not on a PN connection) I immediately see a 27Mb d/l speed.
faulknerm88
Grafter
Posts: 87
Registered: 15-06-2011

Re: Ticket #53188667 - Connection less than half of sync speed

I'm seeing restricted speeds (between 4 and 5Mb) on any protocol apart from http/https it seems. Sad
FTP/SFTP/P2P/Newsgroups/Newsgroups with SSL

A HTTP download is coming through at approx 15Mbps so seems to match the speed test results. and the other protocol downloads are at full speed on another connection when I try them.
faulknerm88
Grafter
Posts: 87
Registered: 15-06-2011

Re: Ticket #53188667 - Connection less than half of sync speed

Just to make sure it wasn't an issue this end, I have swapped the router for a spare and also isolated from the rest of my network, so currently it's just the router and one machine.
Having swapped routers, it's resync'd at a slightly lower rate of 18831, however I'm still seeing a fairly stable 15.85Mb for HTTP traffic - and still a 4-5Mb for other protocol traffic. Sad

Any suggestions greatly appreciated. Smiley
Community Veteran
Posts: 26,656
Thanks: 883
Fixes: 10
Registered: 10-04-2007

Re: Ticket #53188667 - Connection less than half of sync speed

Have you checked the speeds against the expected speeds for your account type?
If you are on XP have you tuned the RWIN?
jelv (a.k.a Spoon Whittler)
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