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Ticket 52971173

daskinner
Grafter
Posts: 209
Registered: 15-12-2011

Ticket 52971173

Hi, Can someone please take a look at this ticket I have open.. I raised it as Ive been having a few problems watching Loveflim and Netflix. I'm due to be moved to ADSL2+ tomorrow however they reply on the ticket says there are a few errors on the line.. I'm worried this will affect the switch over? I've replied to the ticket however you guys are much faster at helping and i need your help.
52 REPLIES
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Ticket 52971173

Hi daskinner,
As the ticket reply states, there is no indication that errors on your line will be carried over after the change to 21CN. This still hasn't happened yet, but is due today.
Jojo Smiley
daskinner
Grafter
Posts: 209
Registered: 15-12-2011

Re: Ticket 52971173

Jojo thank you.....
ok fingers crossed they don’t.. Last night I moved back to the 585v8 router just incase the netgear was coursing the problems.
Please can you let me know when I've been switched over? I'm in work so I can't check
Once done I'm thinking about getting the upload cap removed as my son plays online games and uses youtube alot, I also like to watch lovefil and netflix, do you think removing the cap is a good idea?
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Ticket 52971173

Quote from: daskinner
do you think removing the cap is a good idea?

Don't see why not, it can always be moved back in 24 hours Smiley
daskinner
Grafter
Posts: 209
Registered: 15-12-2011

Re: Ticket 52971173

Jojo.. Must be worth a try then. Will it have any effect on the download speed?
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Ticket 52971173

Rarely, but it has been known.
daskinner
Grafter
Posts: 209
Registered: 15-12-2011

Re: Ticket 52971173

I'll give it a try.. will I need to raise a ticket or is it something you could do  Huh
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Ticket 52971173

Once it's switched over I can do that, just give us a nudge Smiley
You should noticed a brief drop in sync when it's happening so keep an eye out for that.
daskinner
Grafter
Posts: 209
Registered: 15-12-2011

Re: Ticket 52971173

Jojo I'm in work so i can't check  Sad anychance you could check every now and then for me  Huh
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Ticket 52971173

Hi daskinner,
You've been switched over now and I've placed the order for you, which I've confirmed via ticket/email.
Jojo Smiley
daskinner
Grafter
Posts: 209
Registered: 15-12-2011

Re: Ticket 52971173

Jojo yet again you have been fantastic.. Thank you..
Just hoping the switch clears the errors which were showing on my line.. I'll reply to the ticket in 72 hours and ask they check it.
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Ticket 52971173

Hi daskinner,
Just give us a shout on here and we'll take a look for you.
Jojo Smiley
daskinner
Grafter
Posts: 209
Registered: 15-12-2011

Re: Ticket 52971173

Hi Jojo, Thanks for sorting the upload for me the change completed in the early hours of this morning.
I have had to reply to this ticket as I feel my line still has errors as my speed as isn't as good on ADSL2+ on the Plusnet 585v8 than on the on the old networking using my Netgear DG834GT router. Could you please give someone a nudge to look at this for me.
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Ticket 52971173

HI daskinner,
I've just ran a test and there are no errors showing now. The sync speed is only slightly below what I would expect on ASDL2+ so there won't be anything we can do about that in the first 10 days. You can put your netgear on though, if you think it might sync higher.
Jojo Smiley
daskinner
Grafter
Posts: 209
Registered: 15-12-2011

Re: Ticket 52971173

Thanks Jojo, I think i'll swap back to the Netgear tomorrow morning and see what happens, it will be intresting to see if the line errors return when I go back to the Netgear would you mind chacking again on Monday one the Netgear has been plugged in for a few days?
out of intrest what do you expect the sync to be? I've been on a few sites and it says around 7200