Ticket #45903488 Calls dropping connection
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Ticket #45903488 Calls dropping connection
31-08-2011 2:24 PM
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My tickets been in since 25th Aug regarding the above fault , but it seems the tech team insist on telling me my broadband is fine ggrrrrr. i don't expect much from my line as its got so much Aluminium in it with a 63.5 lose i dont expect any more than 2mb at best but i would like it stable and not dropping on every incoming call i receive . I thought when bb drops on calls its a line fault . Router is new filter also .
Mark.
Re: Ticket #45903488 Calls dropping connection
31-08-2011 3:04 PM
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I've performed several tests on your line this afternoon (between 14:30 and 15:00) but I could not find a fault. Bear in mind that the line testing will likely have caused your broadband connection to drop out several times so you can ignore these disconnections. It's common with this type of issue for the line testers to not show the fault.
The best thing you can do is reduce your internal setup to an absolute basic level. That being a filter plugged in to the test socket with a single corded telephone and your broadband router as below:
You should then allow the broadband connection to be established and call your landline from your mobile to see if you can replicate the issue. If you can test the line with an alternative router and an alternative telephone handset that is ideal. The reason for this internal testing is because you will almost certainly need an engineer to come out and look at your line to resolve this. This means you should ensure the fault is not related to your internal equipment in any way to avoid having to pay any abortive visit charges.
If you have tested your internal setup thoroughly and you believe the fault to be external to your property then either post in this thread or on your fault ticket confirming this and we'll arrange an appointment for you.
Re: Ticket #45903488 Calls dropping connection
31-08-2011 3:19 PM
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Re: Ticket #45903488 Calls dropping connection
31-08-2011 3:31 PM
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Can you confirm that the telephone line is working absolutely fine? No calls dropping out mid call and no background noise etc?
Re: Ticket #45903488 Calls dropping connection
31-08-2011 3:35 PM
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Re: Ticket #45903488 Calls dropping connection
31-08-2011 3:43 PM
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Re: Ticket #45903488 Calls dropping connection
31-08-2011 3:53 PM
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Re: Ticket #45903488 Calls dropping connection
31-08-2011 4:03 PM
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Mark
Re: Ticket #45903488 Calls dropping connection
31-08-2011 5:29 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Ticket #45903488 Calls dropping connection
01-09-2011 4:08 PM
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@meagles79 Either myself or Alex will get back to you after the engineer visit to see how things are going.
Re: Ticket #45903488 Calls dropping connection
05-09-2011 8:28 AM
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Re: Ticket #45903488 Calls dropping connection
05-09-2011 3:20 PM
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Re: Ticket #45903488 Calls dropping connection
05-09-2011 3:58 PM
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just has a call come through and sure enough it dropped .
Re: Ticket #45903488 Calls dropping connection
06-09-2011 10:01 AM
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Re: Ticket #45903488 Calls dropping connection
06-09-2011 11:55 AM
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11am a Openreach Engineer knocked on the door, nice and quick from the rejection lol.
he has installed some equipment (disconnected the line) i think he reffered to "HAWK" he is now checking all the wiring back to the exchange , if he cannot find the HR fault he said he will use my second pair to see if that clears the fault .
The problem of disconnection on incoming call was present when he tried (thank god) so he knows there is a fault somewhere
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