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Ticket 27532200

newmillscomp
Grafter
Posts: 152
Registered: 02-12-2008

Ticket 27532200

This has been open since 19:44 last night and has not received a response from PN.
Are everybody else's tickets being responded to ?
24 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Ticket 27532200

Yes, tickets are being replied to.
I'll ask someone to pick up yours now.
newmillscomp
Grafter
Posts: 152
Registered: 02-12-2008

Re: Ticket 27532200

no response yet !
newmillscomp
Grafter
Posts: 152
Registered: 02-12-2008

Re: Ticket 27532200

16 hours and 45 minutes now and still no response
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Ticket 27532200

The guy I've asked to pick up your ticket is currently on his lunch break.
He's respond to you upon his return.
newmillscomp
Grafter
Posts: 152
Registered: 02-12-2008

Re: Ticket 27532200

Still nothing done apart from a message to say BT have done some work on my line and matter resolved.
Matter certainly not resolved - internet browsing is crawling.
Latest speedtester result
Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 5248 kbps(DOWN-STREAM),  832 kbps(UP-STREAM)
    IP profile for your line is - 3000 kbps
    Actual IP throughput achieved during the test was - 333 kbps
This test was not conclusive and further testing is required.
My patience is wearing a bit thin now.
newmillscomp
Grafter
Posts: 152
Registered: 02-12-2008

Re: Ticket 27532200

Still no response to my ticket.
Is anybody actually reading tickets. Would have expected a response by now .
Wakey wakey - my speeds are pathetic and all PN do is ignore me and take my subscription.
ste
Grafter
Posts: 109
Registered: 07-06-2007

Re: Ticket 27532200

Do what i do
a) Go to bed
b) Hope that when you wake up the next morning everything will be all right
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Ticket 27532200

Hi,
I've had someone in Business Support try to phone you tonight but there wasn't any answer.
They'll update your ticket accordingly.  You can usually get an update by phoning them and they should answer very quickly.
They work from 8-8 Monday to Saturday.
newmillscomp
Grafter
Posts: 152
Registered: 02-12-2008

Re: Ticket 27532200

Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 4608 kbps(DOWN-STREAM),  832 kbps(UP-STREAM)
    IP profile for your line is - 4500 kbps
    Actual IP throughput achieved during the test was - 48 kbps
I have tried 3 different routers and 4 different PCs.
I am plugged directly into the master socket.
BT were on site a couple of weeks ago and to be honest the guy was baffled.
Since PN and BT cannot find the problem are there any bright sparks out there
who have experienced similar. I really don't want to get a MAC code.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Ticket 27532200

Suggests to me that BT need to send a better engineer!
The problem that you have cannot be on our network.  There has to be something on the BT side of things for that to be happening, and it's way too slow to be contention or VP congestion.
If you feel that you are waiting too long for an update, please call the Business Support team.  Because you're a residential customer, who was given access to Business Support as a good will gesture, your tickets still default to residential.
scootie
Grafter
Posts: 4,799
Registered: 03-11-2007

Re: Ticket 27532200

have you tried a diffrent speed tester other than the BT one i find the thoughput speed result to be very low on my connection yet if i try 100's of tests at difftrent speed test sites they all come back at my normal speed.
newmillscomp
Grafter
Posts: 152
Registered: 02-12-2008

Re: Ticket 27532200

@ asbo dog - I don't need to try another speedtester as watching web pages load
is like watching paint dry.
198kHz
Aspiring Champion
Posts: 3,489
Thanks: 421
Fixes: 11
Registered: 30-07-2008

Re: Ticket 27532200

This may not be relevant at all - but - seems strange that BT Speedtester is reporting 4608 sync and 4500 IP profile. That sync should give a 4000 profile, 5120 sync being the minimum for a 4500 profile.
Remember you are unique - just like everyone else
newmillscomp
Grafter
Posts: 152
Registered: 02-12-2008

Re: Ticket 27532200

I was connected at over 5200 for a few days hense the profile of 4500