Ticket 27532200
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Ticket 27532200
28-01-2009 11:46 AM
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Are everybody else's tickets being responded to ?
Re: Ticket 27532200
28-01-2009 11:47 AM
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I'll ask someone to pick up yours now.
Re: Ticket 27532200
28-01-2009 12:12 PM
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Re: Ticket 27532200
28-01-2009 12:31 PM
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Re: Ticket 27532200
28-01-2009 12:38 PM
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He's respond to you upon his return.
Re: Ticket 27532200
29-01-2009 4:39 PM
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Matter certainly not resolved - internet browsing is crawling.
Latest speedtester result
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 5248 kbps(DOWN-STREAM), 832 kbps(UP-STREAM)
IP profile for your line is - 3000 kbps
Actual IP throughput achieved during the test was - 333 kbps
This test was not conclusive and further testing is required.
My patience is wearing a bit thin now.
Re: Ticket 27532200
29-01-2009 5:28 PM
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Is anybody actually reading tickets. Would have expected a response by now .
Wakey wakey - my speeds are pathetic and all PN do is ignore me and take my subscription.
Re: Ticket 27532200
29-01-2009 6:39 PM
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a) Go to bed
b) Hope that when you wake up the next morning everything will be all right
Re: Ticket 27532200
29-01-2009 7:12 PM
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I've had someone in Business Support try to phone you tonight but there wasn't any answer.
They'll update your ticket accordingly. You can usually get an update by phoning them and they should answer very quickly.
They work from 8-8 Monday to Saturday.
Re: Ticket 27532200
29-01-2009 8:36 PM
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Your DSL connection rate: 4608 kbps(DOWN-STREAM), 832 kbps(UP-STREAM)
IP profile for your line is - 4500 kbps
Actual IP throughput achieved during the test was - 48 kbps
I have tried 3 different routers and 4 different PCs.
I am plugged directly into the master socket.
BT were on site a couple of weeks ago and to be honest the guy was baffled.
Since PN and BT cannot find the problem are there any bright sparks out there
who have experienced similar. I really don't want to get a MAC code.
Re: Ticket 27532200
29-01-2009 10:23 PM
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The problem that you have cannot be on our network. There has to be something on the BT side of things for that to be happening, and it's way too slow to be contention or VP congestion.
If you feel that you are waiting too long for an update, please call the Business Support team. Because you're a residential customer, who was given access to Business Support as a good will gesture, your tickets still default to residential.
Re: Ticket 27532200
29-01-2009 10:39 PM
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Re: Ticket 27532200
29-01-2009 10:58 PM
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is like watching paint dry.
Re: Ticket 27532200
29-01-2009 11:20 PM
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Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Ticket 27532200
30-01-2009 8:36 AM
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