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Ticket #115090287 - line reset
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Ticket #115090287 - line reset
27-11-2015 5:19 PM
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I logged a support ticket 48 hours ago which has not been actioned yet, my SNR has gone from 6 to 16 for some reason (no change if plugged into master socket or test socket).
Am I right in thinking I need a profile reset?
Thanks
Lee
Am I right in thinking I need a profile reset?
Thanks
Lee
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Re: Ticket #115090287 - line reset
28-11-2015 1:54 PM
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Hi Lee,
Sorry to hear about the issue.
I've just been running some diagnostic checks which don't show any obvious problems so we'll need our faults team to raise this with our suppliers.
Please bear with us and they'll get back to you soon.
Sorry to hear about the issue.
I've just been running some diagnostic checks which don't show any obvious problems so we'll need our faults team to raise this with our suppliers.
Please bear with us and they'll get back to you soon.
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Re: Ticket #115090287 - line reset
28-11-2015 7:38 PM
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Thanks for your reply but can't the faults team just use the original fault ticket I logged on Wednesday #115090287 ?
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Re: Ticket #115090287 - line reset
30-11-2015 9:25 AM
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Re: Ticket #115090287 - line reset
02-12-2015 6:04 PM
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One week since I logged this ticket and nothing has been done at all, the only updates in the call say it has been assigned to the faults team. Come on Plus net this is very poor service.
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- Re: Ticket #115090287 - line reset