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Throughput Speed

calbliss
Grafter
Posts: 26
Registered: 24-06-2012

Throughput Speed

Hi
Can someone please explain why my download speed is allways around 9Mbps.
My sync rate is stable at 14374Kbps
My IP Profile is 12.68Mbps.
I read on the pn website Broadband terminology guide that my IP profile  will always be 88.2% of the sync rate which is correct.
Throughput speed This is the actual speed you're able to download data. In normal conditions this will be close to but never higher than your current IP Profile.
Mine is stuck at 9Mbs no matter what time I test at.
Thanks
Cal
11 REPLIES
apjashley1
Grafter
Posts: 307
Registered: 31-07-2012

Re: Throughput Speed

What does it say under "High Speed Broadband" on your Members Centre?
calbliss
Grafter
Posts: 26
Registered: 24-06-2012

Re: Throughput Speed

Estimated line speed:
9Mb (This may vary between 7Mb and 11Mb) - Checked on 2013-02-06 10:29:34
Current line speed:
12.6 Mb
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Throughput Speed

Are you running the Speed Tests via an Ethernet or Wireless Connection?
Chris Pettitt
Cloud Environments Engineer
calbliss
Grafter
Posts: 26
Registered: 24-06-2012

Re: Throughput Speed

By Ethernet.
calbliss
Grafter
Posts: 26
Registered: 24-06-2012

Re: Throughput Speed

Can anyone answer my initial question?
Its like iam banded at 9Mbps
Community Veteran
Posts: 26,630
Thanks: 860
Fixes: 10
Registered: 10-04-2007

Re: Throughput Speed

What speed is your Ethernet connection?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Help Team
Plusnet Help Team
Posts: 12,982
Thanks: 141
Fixes: 46
Registered: 27-04-2007

Re: Throughput Speed

@calbliss
I've just tried to run some line diagnostics but it looks like your router might be unplugged at the moment.
Let me know if you have and if you've reconnected it.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
calbliss
Grafter
Posts: 26
Registered: 24-06-2012

Re: Throughput Speed

Sorry Adam I was doing some checks myself it is all back on now.
I tried the router in the master socket and used my laptop to check speeds which I was getting 11.4Mps
I then tried the router using the upstairs socket still getting 11.4Mps
I then tried using the ethernet cable that runs between my router and computer in the laptop and it drops to 9Mps so it would seem that my cable is bad.
I will purchase a new cable.
Cal
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Throughput Speed

Hi,
Please let us know what kind of results you are getting with a new cable.
Fingers crossed that will do the job Smiley
Chris Pettitt
Cloud Environments Engineer
calbliss
Grafter
Posts: 26
Registered: 24-06-2012

Re: Throughput Speed

Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Throughput Speed

Glad that's sorted it, thanks very much for letting us know. I've passed that on to Chris as well for you Smiley