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Throttled again!?!

anthony2k3
Newbie
Posts: 6
Registered: 23-07-2012

Throttled again!?!

Angry
Twice in the space of a month I've been left with 100kbs download speeds (yet over 300kbs upload!). Really not what I'm paying for.
Maybe its time to leave plusnet after over 10 years with them Sad
Support ticket number is 57390445.
12 REPLIES
lonestag
Hooked
Posts: 9
Registered: 22-07-2012

Re: Throttled again!?!

Hello
Where about are you fromHuh?Have you checked the Bt website to see if there is any issues in your area.
anthony2k3
Newbie
Posts: 6
Registered: 23-07-2012

Re: Throttled again!?!

not sure what page I should be checking really. I found a btbusiness status page which doesnt mention any problems near here.
I'm near Peterborough on the Crowland exchange.
Community Veteran
Posts: 19,100
Thanks: 437
Fixes: 21
Registered: 31-08-2007

Re: Throttled again!?!

Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Throttled again!?!

Hi there,
The problem is that your line has disconnected and then reconnected at a slower speed, this has caused your line profile to drop right down.
Is your router plugged into the master socket (or test socket), through a single filter?
Do you hear any noise on your phone line when making or receiving calls?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
anthony2k3
Newbie
Posts: 6
Registered: 23-07-2012

Re: Throttled again!?!

Still no better.Interleaving turned on at the start of the week has made no real difference. Seems something is dragging my profile down - on a good day I can get 6mb, however those are extremely rare. 100-400kbs are my average.
I've not forced a disconnect all week so not related to that either.
anthony2k3
Newbie
Posts: 6
Registered: 23-07-2012

Re: Throttled again!?!

speedster.bt.com results:
Download speedachieved during the test was - 0.32 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.5 Mbps.
Additional Information:
Your DSL Connection Rate :0.77 Mbps(DOWN-STREAM), 0.19 Mbps(UP-STREAM)
IP Profile for your line is - 0.5 Mbps
ie, pathetic.
Superuser
Superuser
Posts: 9,465
Thanks: 814
Fixes: 52
Registered: 06-04-2007

Re: Throttled again!?!

Quote from: anthony2k3
Your DSL Connection Rate :0.77 Mbps(DOWN-STREAM), 0.19 Mbps(UP-STREAM)

What connection speeds do you get if you *do* restart the router?
David
anthony2k3
Newbie
Posts: 6
Registered: 23-07-2012

Re: Throttled again!?!

restarting the router doesnt seem to make any difference to the speed. When my connection is slow, after a reboot its still slow.
Superuser
Superuser
Posts: 9,465
Thanks: 814
Fixes: 52
Registered: 06-04-2007

Re: Throttled again!?!

Which speeds does it not affect? Speeds measured by speed testing will not change until the IP Profile and Plusnet mirror (Current line speed) increase , and that can take 2-3 days.
But do the connection speeds increase? Those are shown in the line I quoted from your BT test. However posting you router stats (from here if you have a Plusnet supplied Thomson router) would also give that information, and more.
David
anthony2k3
Newbie
Posts: 6
Registered: 23-07-2012

Re: Throttled again!?!

ah! interesting.... after a reboot I get :

Download speedachieved during the test was - 0.37 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.5 Mbps.
Additional Information:
Your DSL Connection Rate :6.14 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.5 Mbps
but what does it mean!? lol
I'm using a linksys WAG320N router which I dont think I can get any useful information out of?
Community Veteran
Posts: 26,657
Thanks: 884
Fixes: 10
Registered: 10-04-2007

Re: Throttled again!?!

That means that if your line remains stable and you get no disconnections your speeds will increase within up to 2-3 days.
You need to find out why you sometimes get the connections at low speeds otherwise this will keep happening (regardless of which ISP you are using).
Has anything changed with respect to equipment plugged in to any telephone socket and do all sockets that are in use have filters?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Throttled again!?!

Quote
Is your router plugged into the master socket (or test socket), through a single filter?
Do you hear any noise on your phone line when making or receiving calls?

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff