Three Signal Box not working
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Three Signal Box not working
01-04-2014 2:48 PM
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Re: Three Signal Box not working
01-04-2014 5:31 PM
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I use the Vodafone version and have done for the past 4 years on plusnet. It can take up to 24 hours for it to start working in my experience though.
Re: Three Signal Box not working
01-04-2014 5:46 PM
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Quote from: Bud I use the Vodafone version and have done for the past 4 years on plusnet.
ditto the Vf Suresignal.
What router are you using? Have you got upnp enabled in router? If not you may have to manually forward some ports. There were rumours that the boxes wouldn't work on fibre connections, but (in my case at least) totally unfounded. It is after all only an ethernet device. Should be transparent
Re: Three Signal Box not working
01-04-2014 5:55 PM
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Thank you for getting in touch.
We are sorry to hear that you are having trouble with your three signal booster, I can confirm that your internet service is working correct as we can see you have an active connection.
In regards to the signal booster, I can confirm that we do not provide support for these it is something we have not provided. You may be best contacting three for further diagnostics or making a post on our forums, I have provided a link to our forums below...
http://community.plus.net/forum
I hope this clears things up for you. There is no need to reply to this ticket if the matter is resolved. This ticket will remain open with you for the next 14 days. After which It will automatically close leaving a full copy of the notes on your account.
However, if you feel the matter needs further investigation do not hesitate to get back in touch online at http://portal.plus.net/wizard/ if we can be of any further assistance.
Kind regards,
link:csa removed
adie:red CSA name removed as per link:rules
Re: Three Signal Box not working
01-04-2014 5:56 PM
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Re: Three Signal Box not working
01-04-2014 6:02 PM
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PlusNet aren't telling you it won't work, they're just saying they can't provide any support to help diagnose any problems. Since they didn't supply it their support people won't know anything about it.
It should work fine with a PN broadband connection. Does the unit have any lights that indicate it's status ?
bee's comment about upnp is correct , it often needs to be enabled ( not sure if it is by default on the TG582n ) for these units to work without other configuration.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Three Signal Box not working
01-04-2014 6:08 PM
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Re: Three Signal Box not working
01-04-2014 6:14 PM
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I'm not familiar with the Three box (or indeed the PN supplied tg582n router, although I do have one sitting in its box!). I do know that the Vf Suresignal works with a Billion Bipac router with absolutely no problems, so I don't see why a Three Box should not work.
What lights do you get on the Three Box when everything is plugged in and switched on? I'm looking at this page http://support.three.co.uk/SRVS/CGI-BIN/WEBISAPI.DLL/,/?New,Kb=Mobile,Ts=Mobile,T=CaseDoc,Case=obj%2...
[ EDIT - Hah - MisterW beat me to it ]
Re: Three Signal Box not working
01-04-2014 7:16 PM
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Re: Three Signal Box not working
01-04-2014 7:27 PM
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I would suggest you should contact Three.
This http://www.tubblog.co.uk/blog/2013/05/13/using-a-three-home-signal-femtocell-to-improve-a-mobile-pho... is worth a read.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Three Signal Box not working
01-04-2014 7:29 PM
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If the procedure is like VF's have you registered the Box online with Three? You need to give its location etc so they can activate it their end
One problem that has afflicted VF Suresignals is that everything appears ok, all lights green, but no 3G signal being picked up by the phones. That usually requires some combination of box reset and a call to VF SS support to reset the connection at their end. From what you have said so far I think it might be over to Three's support - good luck! Let us know how you get on
[EDIT - MisterW you beat me to it again!]
[EDIT2 - and I assume you have registerd the handsets to the Box?]
Re: Three Signal Box not working
01-04-2014 9:54 PM
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