Thomson router died
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Thomson router died
02-01-2015 9:57 PM
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Over the last week or so I've had the connection drop quite a bit, sometimes about 10 times an hour, some days it was only once. Today it has been worst and I have tried an alternative router I had and that holds connection just fine. After trying this other router I plugged in the Thomson again and it didnt even boot itself, in fact no light came on so it appears to have died.
Will you send me another one as a replacement or will I have to buy a new one?, as the temp one is itself old and not the latest standard.
Thanks
Re: Thomson router died
02-01-2015 10:53 PM
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Re: Thomson router died
03-01-2015 10:11 AM
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I'm afraid you'll need to call us for this. If it's out of warranty, we can sell you a new router or it maybe possible to give you one for free if we re-contract you. In either case, you'd need to pay for postage. You can call any time on 0800 432 0200. Right now there is less than a minutes wait on all queues.
Tony
Re: Thomson router died
03-01-2015 9:25 PM
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I'm not sure what to think now. Are there any similar problems in my area as the line drops are getting very random?
The 'Faulty' router IS now working ok afaics so I think there must be some faults somewhere else. My wiring is ok as mentioned before so is it possible to check the line drops from pn side?
Below is the info from the router dsl page:
Link Information
Uptime: 0 days, 0:23:00
DSL Type: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 888 / 19,690
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 1.00
Output Power (Up/Down) [dBm]: 12.0 / 0.0
Line Attenuation (Up/Down) [dB]: 4.0 / 9.5
SN Margin (Up/Down) [dB]: 11.0 / 5.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 2,677 / 0
Loss of Signal (Local/Remote): 1,208 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 1,591 / 0
FEC Errors (Up/Down): NA / 74,197
CRC Errors (Up/Down): NA / 0
HEC Errors (Up/Down): 0 / 0
Thanks
loklok
Re: Thomson router died
04-01-2015 7:40 PM
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Re: Thomson router died
04-01-2015 9:00 PM
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Did the test no noise on line at all afaics and normally phone calls have been clear, so nothing obvious there.
Thanks
Re: Thomson router died
05-01-2015 3:43 AM
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First what Firmware (Software version) is on this modem/router - see http://192.168.1.254/cgi/b/info/?be=0&l0=1&l1=0 (login required) but don't post the serial number!
2nd, you mentioned in your OP that no light came on! Not even a power light? So it may be best to do the following checks off-line so as not to upset the DLM (Dynamic Line Management). On the Broadband Connection page click Disconnect to drop your PPP Internet session. Wait about a minute and then disconnect the line from the modem/router.
Now gently wiggle around the connections from the power supply to the back of the modem/router and check you don't have any intermittent connection. Turn off the power and plug the power connector in and out of the modem/router a few times to help clean any surface oxidation from the contacts.
Power up again and wait until it's booted. When fully booted reconnect the line. Login to the modem/router and check it reconnected a PPP Internet session, if not, click Connect.
Post the new stats.
Re: Thomson router died
05-01-2015 11:04 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Thomson router died
08-01-2015 12:43 AM
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After looking at the Thomson router again I noticed that there seemed to be a problem with the power in it, at times when just holding it in my hand there were occations when it died with no power getting through then it would restart. There appears to be some sort of loose connection inside which caused this problem.
After looking online I bought a TP-Link-TD-W8970 from Amazon UK. Installed and connected fine and the connection is faultless and much better than the Thomson.
So all is running smoothly.
Thanks
Re: Thomson router died
08-01-2015 2:53 PM
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Re: Thomson router died
08-01-2015 10:00 PM
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Re: Thomson router died
12-01-2015 11:39 AM
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It's happening again so I've raised a ticket to try and get this sorted once and for all.
NOT HAPPY could be a time to change providers.
Re: Thomson router died
12-01-2015 11:45 AM
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Do you have an open fault report http://faults.plus.net ?
If there is a fault between your router and the exchange, unless you can move to Virgin, changing suppliers is not going to make a blind bit of difference, for they all use the same BTOR network.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Thomson router died
12-01-2015 12:07 PM
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Re: Thomson router died
12-01-2015 1:06 PM
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Thanks
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