Thomson TG585 V8 (software 8.2.7.8) stats question
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Thomson TG585 V8 (software 8.2.7.8) stats question
09-08-2011 12:22 PM
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figure.
Does it indicate a problem?
Adam
Link Information
Uptime: 0 days, 2:03:43
DSL Type: G.992.1 annex A
Channel mode: Interleave
Maximum Bandwidth (Up/Down) [kbps/kbps]: 972 / 3,744
Bandwidth (Up/Down) [kbps/kbps]: 448 / 3,680
Data Transferred (Sent/Received) [kB/MB]: 0.00 / 29.42
Output Power (Up/Down) [dBm]: 12.0 / 19.5
Line Attenuation (Up/Down) [dB]: 27.0 / 49.5
SN Margin (Up/Down) [dB]: 22.0 / 8.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 4 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 65,549 / 0
FEC Errors (Up/Down): 53 / 285,261
CRC Errors (Up/Down): 39 / 757
HEC Errors (Up/Down): 17 / NA
Re: Thomson TG585 V8 (software 8.2.7.8) stats question
09-08-2011 1:13 PM
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It is a high number but how long is it since the router was rebooted
Re: Thomson TG585 V8 (software 8.2.7.8) stats question
09-08-2011 3:49 PM
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It's now been up over 5 hours and these are the stats :
Link Information
Uptime: 0 days, 5:31:54
DSL Type: G.992.1 annex A
Channel mode: Interleave
Maximum Bandwidth (Up/Down) [kbps/kbps]: 972 / 3,744
Bandwidth (Up/Down) [kbps/kbps]: 448 / 3,680
Data Transferred (Sent/Received) [kB/MB]: 0.00 / 263.16
Output Power (Up/Down) [dBm]: 12.0 / 19.5
Line Attenuation (Up/Down) [dB]: 27.0 / 49.5
SN Margin (Up/Down) [dB]: 22.0 / 8.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 4 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 65,549 / 0
FEC Errors (Up/Down): 85 / 298,726
CRC Errors (Up/Down): 63 / 798
HEC Errors (Up/Down): 28 / NA
Re: Thomson TG585 V8 (software 8.2.7.8) stats question
10-08-2011 11:29 AM
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Last night it held sync at just over 4100 from around 19:00 thru to 03:00 this morning, with a Noise Margin of between 9dB and 6dB up to midnight, then drifting down towards 3dB when the sync dropped to 2700.
In the last hour the router has resynced several times, with Noise Margin varying from 16dB to 0dB
I can't currently hear any noise on the phoneline.
What steps do I take next to find the cause? I don't want to report a line fault and then be told there's no fault (£££)
Adam
Re: Thomson TG585 V8 (software 8.2.7.8) stats question
10-08-2011 12:53 PM
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I have tested your line and can see that the line is dropping sync with a fair amount of regularity. As with all problems of this nature you should connect your router to the test socket directly (If you have one) as pictured:
And monitor the connection for further dropping. This check is to eliminate any of the wiring internal to your property. It is also recommended to test the line with an alternative modem and filter if possible. If the fault cannot be resolved by making internal changes then you should raise a fault at http://faults.plus.net/ for investigation.
Re: Thomson TG585 V8 (software 8.2.7.8) stats question
10-08-2011 12:59 PM
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I am directly connected to the master test socket, and I have tried a different router and several splitters.
My wife just took a long call on the line and said it was almost unusable at times (crackling and even dropped) - we haev very windy weather here at the moment. During this time the routerstats showed the sync to drop from 5000 to 1200 and the noise margin was all over the place.
I will log the fault and see where we get to.
Adam
Re: Thomson TG585 V8 (software 8.2.7.8) stats question
10-08-2011 1:04 PM
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I have logged the fault and specifically mentioned that the problem seems to be wind/weather related.
Adam
Re: Thomson TG585 V8 (software 8.2.7.8) stats question
10-08-2011 2:21 PM
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If you still have any problems let me know and I'll manually raise the fault for you.
Re: Thomson TG585 V8 (software 8.2.7.8) stats question
10-08-2011 4:17 PM
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Broadband Troubleshooter Unavailable
There is currently a fault open in our systems for your line. This may be as a result of an old fault, or a system error.
A problem has been raised, and will be investigated by our developers. In the meantime, if you're still having problems with your broadband please give us a call.
Re: Thomson TG585 V8 (software 8.2.7.8) stats question
10-08-2011 4:20 PM
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Re: Thomson TG585 V8 (software 8.2.7.8) stats question
11-08-2011 2:51 PM
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BT did not turn up for this appointment (they did not tell me or PN) and have since given a confusing reason to do with Line stabilty over a 10 day period. Can you take a look at call 45398714 and let me know who I need to call to progress?
I currently have no usable broadband and dreadful phone line noise - I can't possibly see why BT aren't on it.
Thanks,
Adam
Re: Thomson TG585 V8 (software 8.2.7.8) stats question
11-08-2011 3:08 PM
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Sorry to hear that. I have asked the faults team to take a second look to find out what went wrong. They will be in touch shortly.
Re: Thomson TG585 V8 (software 8.2.7.8) stats question
11-08-2011 10:26 PM
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Adam
Re: Thomson TG585 V8 (software 8.2.7.8) stats question
12-08-2011 12:31 PM
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He says that this fault needs to be logged as a line fault, and a special note needs to be added to say that a hoist team should attend next visit.
Adam
Re: Thomson TG585 V8 (software 8.2.7.8) stats question
12-08-2011 1:57 PM
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I've replied to your support ticket with a request for times. If you post here before 5:30 i'll book it for you. The next available appointment is Monday 15th PM.
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