Thomson TG 585 v7 Wireless Problem
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Thomson TG 585 v7 Wireless Problem
23-11-2009 9:09 PM
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I had Plusnet activated last thursday and I haven't had any problems until today.
I have been connected to the Thomson TG585 v7 router wirelessly since the internet was activated but today I lost connectivity. Thinking it just needed a restart I turned it off and on again but its still not connecting to any of the wireless devices in my house. My laptop can tell me that the network is available but when it comes to connecting, i give it my WPA Key and it doesn't get any further than saying "Waiting for network". Any ideas? It's almost like it's not accepting the WPA key but i've double checked a lot and i've definatley got the right key in. It connects fine through the ethernet cable its just the wireless. any help would be appreciated.
Re: Thomson TG 585 v7 Wireless Problem
23-11-2009 10:12 PM
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Re: Thomson TG 585 v7 Wireless Problem
23-11-2009 10:57 PM
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Re: Thomson TG 585 v7 Wireless Problem
05-01-2010 7:21 PM
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Tried connecting with my laptop and I had seperate issue, my laptop gave my a device password to enter into my router to allow my laptop to connect. Trouble is when I go into router I can't find anywhere to input this password to connect my device. Also the router doesn't see my laptop to recognise it's there.
Did you get your issue fixed? And can anyone help on my 2nd issue? I think on the first as my desktop is 4 years old it may be a problem with the wireless network card????
Thanks in advance.
Re: Thomson TG 585 v7 Wireless Problem
05-01-2010 7:25 PM
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Re: Thomson TG 585 v7 Wireless Problem
05-01-2010 7:30 PM
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KR,
Frymachine
Re: Thomson TG 585 v7 Wireless Problem
05-01-2010 8:21 PM
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When you try to do certain things in the router it asks for the username and password -- I think that is admin and admin -- and is nothing to do with the laptop connecting wirelessly to the router where you will need to put in the network key which is preset for WPA.-PSK key
Have you tried following this http://www.plus.net/support/broadband/hardware/t585v7new.shtml
Note does the wireless adapter in your PC support WPA or only WEP encryption
Re: Thomson TG 585 v7 Wireless Problem
05-01-2010 8:55 PM
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I will try checking my desktops security i.e. can only do WEP as you suggest.
Thx,
Re: Thomson TG 585 v7 Wireless Problem
05-01-2010 8:56 PM
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You may have to go through all channels to see which one works - in the past I've had equipment that just would not associate on certain channels, despite being able to see the wireless network
Re: Thomson TG 585 v7 Wireless Problem
05-01-2010 10:23 PM
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Have you followed this advise :
Quote Wireless
1. Make sure that your computer's wireless adapter is installed and working properly
2. On your computer do a scan for available networks
3. Find PlusnetWireless on the list and connect to it
4. You'll be asked to enter the wireless security key (or passphrase). Use the WPA-PSK key shown on the bottom of the router. It's 10 characters long and the letters are CAPITALISED
5. Your computer is now connected to the network. Move onto the next section, Connecting to the Internet
http://www.plus.net/support/broadband/hardware/t585v7new.shtml
Re: Thomson TG 585 v7 Wireless Problem
06-01-2010 7:39 AM
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Re: Thomson TG 585 v7 Wireless Problem
06-01-2010 8:47 PM
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Ta.
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