cancel
Showing results for 
Search instead for 
Did you mean: 

This shouldnt happen

daved24
Newbie
Posts: 6
Registered: ‎05-05-2013

This shouldnt happen

Got up today and found that my internet light was RED on my modem but my internet was on so i ask you is there a problem on my line or not and do feed my aload of rubbish because i have had enough of them to last a life time.
So sort it out or i will leave plusnet and find someone else to have my connection with

i have had this problem since before Christmas and i am sick to the teeth of it now :/
11 REPLIES
bill888
Seasoned Pro
Posts: 901
Thanks: 132
Fixes: 24
Registered: ‎18-10-2008

Re: This shouldnt happen


fwiw, if you are not experiencing any problems with your internet connection other than the red 'Internet' light on the router, it may be this 'bug' described here:
http://community.plus.net/forum/index.php/topic,113312.0.html/
daved24
Newbie
Posts: 6
Registered: ‎05-05-2013

Re: This shouldnt happen

its not just the red light on the modem i have a problem on my connetion and they dont seem to sort it out when i ring them they just tell me to log into my modem and disconnect and reconnect i admit it sometimes works but not all the time i have anouther modem and it has blocked a virus on my line but plusnet said they fix and obviusly havent
Infinity
Seasoned Pro
Posts: 6,186
Thanks: 272
Fixes: 3
Registered: ‎19-06-2011

Re: This shouldnt happen

In America, some routers show a Red light when the CIA are monitoring you, allegedly.  Lips are sealed
And the clicks on the phone line cause mini dropouts, shown as missing characters.  Cool




rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,533
Fixes: 12
Registered: ‎01-12-2010

Re: This shouldnt happen

off topic ,
PlusComUK nice avatar  Cool
Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: This shouldnt happen

Hi daved24,
Sorry to hear you've had a fault, I can see that we've detected no issues with your line. It might be worth us getting you a replacement router out, have you tried an alternative router at all?
daved24
Newbie
Posts: 6
Registered: ‎05-05-2013

Re: This shouldnt happen

i tryed my sisters talktalk router and it says it has blocked an xmas virus on my line it work for about a month then it went off too
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: This shouldnt happen

You have been having a high number of disconnections on your line;
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13679385902115.png"/>
Are you connected in your test socket?
daved24
Newbie
Posts: 6
Registered: ‎05-05-2013

Re: This shouldnt happen

no not connected to the test socket becoz its at the main socket is at my front door and my livingroom is at the back of my house where i am on a different socket........

And even now according to my router im not connected to the net when i clearly am............ :/
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: This shouldnt happen

It's still disconnecting a fair bit, throughout the day. Definitely worth raising a fault but if you could test with the router in the master socket (even better the test socket) just to prove it's not your extension wiring at fault that'd be great - realise it's inconvenient and sorry about that, but the master socket test is always worth doing if only because it removes the risk of being charged if an engineer attends.
daved24
Newbie
Posts: 6
Registered: ‎05-05-2013

Re: This shouldnt happen

Ok I have now plugged my modem into the master socket
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: This shouldnt happen

Have you got an active connection? Our logs are showing that the router has an incorrect password?