This many errors an issue?
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This many errors an issue?
19-04-2012 4:36 PM
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Link Information
Uptime: 0 days, 0:11:11
DSL Type: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 1,078 / 19,258
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 21.0
Line Attenuation (Up/Down) [dB]: 6.0 / 13.5
SN Margin (Up/Down) [dB]: 5.0 / 3.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 5 / 62,525
CRC Errors (Up/Down): 5 / 0
HEC Errors (Up/Down): 13,767 / 0
Re: This many errors an issue?
19-04-2012 7:36 PM
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Re: This many errors an issue?
19-04-2012 10:30 PM
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Re: This many errors an issue?
20-04-2012 1:24 PM
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How long have you had adsl2+ ?
Are you suffering from disconnects ?
(If not then you can probably just ignore the errors)
Please post some new router stats
Re: This many errors an issue?
20-04-2012 4:05 PM
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Re: This many errors an issue?
05-05-2012 11:41 AM
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Uptime: 0 days, 16:07:24
DSL Type: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 1,022 / 19,258
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 21.0
Line Attenuation (Up/Down) [dB]: 6.0 / 13.5
SN Margin (Up/Down) [dB]: 5.5 / 4.0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 831 / 4,882,480
CRC Errors (Up/Down): 831 / 1
HEC Errors (Up/Down): 29,422 / 1
Re: This many errors an issue?
05-05-2012 6:17 PM
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If you have more than one filter plugged in because of extension sockets and phones, sky or whatever, unplug them all except the modem/router one and see if that changes anything.
If you aren't sure if things have changed, or if you've only got the one socket with modem/router and phone in use, then try another filter, but follow this procedure.
Login to the modem/router interface, click on "Disconnect" in the Internet box, this terminates the "ppp" session with the ISP, wait until the button has changed to Connect, then power down the modem/router. Then you can unplug the filter and/or modem/router from the line. Always follow this procedure when you want to swap modem/routers or the filter they are connected to - this helps prevent the exchange equipment thinking you have a dropping connection. When you've done the swap, power up again. You may have to click on "Connect" to restart the "ppp" session.
Post some stats after about an hour. If the CRC & HEC error count hasn't really decreased, you may have to try another modem/router just to check it isn't that causing the problem.
Having said all that, there are a couple of other possibilities. Have a listen to your phone line - can you hear any crackling or other noises?
Are those errors only appearing in small quantities each time you use the phone and you've used the phone a lot, and/or if you have a cordless phone, unplug it and turn it and it's base station off. Try a corded phone for a while instead.
Re: This many errors an issue?
05-05-2012 9:49 PM
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Re: This many errors an issue?
05-05-2012 10:39 PM
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What a nuisance not having a filter, you could have eliminated the faceplate as an issue (they can go wrong unfortunately) Is that the BT ADSL plate or one like the XTE-2005?
Use the procedure I outlined in reply #6 when disconnecting, particularly if you are getting drops.
When you take off the faceplate, have a carefully look at the springy contacts in the rear plate that mate with the front plate and make sure they are correctly aligned.
Do you have a spare modem/router to hand you can try if all else fails, to see how it compares?
I'm surprised you get drops that close to the exchange.
Re: This many errors an issue?
05-05-2012 10:58 PM
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Re: This many errors an issue?
05-05-2012 11:06 PM
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