This is not a very good start.
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- Re: This is not a very good start.
This is not a very good start.
15-06-2012 7:10 PM
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When I signed up I was told that I could get 11Mb download speed, but certainly between 6.5MB and 16MB.
I've just tested my speeds on 4 different speed testers, which all show download around 2.20MB and upload around 0.32MB.
If this is going to be the norm, then I shan't be with you for very long.
Re: This is not a very good start.
15-06-2012 7:15 PM
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Can you post the stats from your router - attenuation, noise margin and speeds
Re: This is not a very good start.
15-06-2012 7:16 PM
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Stats from your router and a BT Speedtest would help confirm the likely direction.
Re: This is not a very good start.
15-06-2012 8:07 PM
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Thanks in anticipation of your further help.
Re: This is not a very good start.
15-06-2012 8:13 PM
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If it is the TG582n then try here and click on View more once you have got to the required page on the router interface
Re: This is not a very good start.
16-06-2012 9:12 PM
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DSL Connection
Link Information
Uptime: 1 day, 5:55:06
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 443 / 2.535
Data Transferred (Sent/Received) [MB/MB]: 32,09 / 302,70
jim:green formatting sorted mod:end
Re: This is not a very good start.
16-06-2012 10:28 PM
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Re: This is not a very good start.
17-06-2012 10:10 AM
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I assume you mean the stats shown below.
DSL Connection
Link Information
Uptime: 1 day, 18:49:39
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 443 / 2.535
Data Transferred (Sent/Received) [MB/MB]: 36,00 / 325,37
Output Power (Up/Down) [dBm]: 12,9 / 0,0
Line Attenuation (Up/Down) [dB]: 18,8 / 35,5
SN Margin (Up/Down) [dB]: 26,6 / 30,4
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 1 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 339 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 9 / 3
HEC Errors (Up/Down): 0 / 3
jim:green formatting fixed mod:end
Re: This is not a very good start.
17-06-2012 10:16 AM
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sorry to be a pain, could you edit your post to take out the blank lines, it's often a problem with these stats when doing a copy and paste. In the meantime I'll look at the figures.
Re: This is not a very good start.
17-06-2012 10:20 AM
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3 weeks back i was with BT and my speed was about 5... its now 6....
i would have thought if who ever you were with before,, it shoukd be similar..
Re: This is not a very good start.
17-06-2012 10:41 AM
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I'm sorry to have to say that your post is not at all helpful. Everybody's line is different and behaves differently. People can have problems with their line, their accounts, well in fact anything. I'm very glad that everything is working well for you. But your continued posts in the middle of other peoples problems is more likely to upset the person with the problem and makes it more difficult for others to help. If you just want to chat, please go to the Chit-chat board. Thanks.
@crabstix
You've had some sort of problem that's caused a low sync event, if this persists the Exchange DLM may start to limit your speed to try and fix things. Right now you need to resync BUT use the following method from now on, whenever you need to reboot/resync or swap anything -
Use this Disconnect method -
Do a Disconnect of your PPP Internet session with the ISP - you need to login to the modem/router interface and look for the Disconnect button to click on. On the Thomson modem/routers you will typically find it in the box marked Internet as shown here.
Now wait a few minutes, power down. Then wait 10 minutes (during this time swap any filters, modem/router,
connect to test socket, etc. - it doesn't matter if you take longer than 10 minutes) and then power up again (You may need to login to the modem/router and click on Connect to re-establish the PPP Internet session). Check the stats immediately (The Noise Margin [SNRM] shown is usually the current Target Noise Margin).
I usually recommend you do this no more than 5 times in an hour, and then leave it alone for the rest of the day.
Remember the reason for this procedure is to help prevent the exchange DLM from thinking you have a dropping connection (or a worse one than you may have).
Is everything that's plugged in to the line connected via filters, eg. Sky boxes , phones, fax machines etc.?
Also note, you can user the Disconnect/Connect (without a power down) to Gateway hop.
Edit: typo and fix broken link.
Re: This is not a very good start.
17-06-2012 1:10 PM
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Quote from: crabstix SN Margin (Up/Down) [dB]:
26,6 / 30,4
Ouch, the downstream SNR should normally be around 6. If this is actually reading 30 then you either have a serious problem, your line has been banded, or your router is misreporting.
Have you tried plugging the router into the BT Test socket (found here) and re-reporting the stats from the router?
Cheers
B.
Re: This is not a very good start.
17-06-2012 1:33 PM
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Quote from: Anotherone Right now you need to resync BUT use the following method from now on, whenever you need to reboot/resync or swap anything -
Use this Disconnect method -
He's not been banded yet, just a low sync event for some reason compared to previous stats.
Re: This is not a very good start.
17-06-2012 4:13 PM
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What I have done is disconnect from the internet, plugged the router into the test socket, and I've just checked my speed at just under 7MB.
Here are the stats, immediately taken after I reconnected, but I do not know how to take out the blank lines.
DSL Connection
Link Information
Uptime: 0 days, 0:03:07
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 443 / 12.495
Data Transferred (Sent/Received) [MB/MB]: 42,33 / 380,20
Output Power (Up/Down) [dBm]: 12,5 / 0,0
Line Attenuation (Up/Down) [dB]: 18,7 / 35,0
SN Margin (Up/Down) [dB]: 29,3 / 6,1
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 9 / 0
Loss of Signal (Local/Remote): 2 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 353 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 3
HEC Errors (Up/Down) 0 / 4
jim:green blank spaces removed mod:end
Re: This is not a very good start.
17-06-2012 4:33 PM
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Whenever you need to reboot/resync or swap anything -
Use this Disconnect method -
Do a Disconnect of your PPP Internet session with the ISP - you need to login to the modem/router interface and look for the Disconnect button to click on. On the Thomson modem/routers you will typically find it in the box marked Internet as shown here.
Now wait a few minutes, power down. Then wait 10 minutes (during this time swap any filters, modem/router,
connect to test socket, etc. - it doesn't matter if you take longer than 10 minutes) and then power up again (You may need to login to the modem/router and click on Connect to re-establish the PPP Internet session). Check the stats immediately (The Noise Margin [SNRM] shown is usually the current Target Noise Margin).
I usually recommend you do this no more than 5 times in an hour, and then leave it alone for the rest of the day.
Remember the reason for this procedure is to help prevent the exchange DLM from thinking you have a dropping connection (or a worse one than you may have).
Also note, you can user the Disconnect/Connect (without a power down) to Gateway hop.
This is where you can effectively change the "channel" that you are connected to a the Plusnet end and doesn't cause a resync with the exchange. There maybe all sorts of reasons you may wnat to do this from speed issues to pages not loading, lots of lag, etc.
Now in relation to the fact that you sync speed was low (your Bandwith Down) it's called by your modem/router -
Is everything that's plugged in to the line connected via filters, eg. Sky boxes , phones, fax machines etc.?
Now you are plugged into the test socket any fixed extension wiring and sockets should be disconnected, if you have any. The front plate you've removed to get to the test socket will have wires attached to it if you have fixed extension wiring. If there is any, tell us the colour of the wires and what terminal numbers they are connected to. Also don't use any plug-in extension leads to connect your router to a filter or the filter to the socket.
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