This is getting ridiculous

[#1]

Quote from: TwitDotTV

For those of us having our package changed post install, will we need to do anything like power cycle the BT modem on the day of the change? Or is it all automated?

It's automatic you won't need to do anything.

Quote from: HNKS

I just got an email saying theres no fault on my line. Im still on the wrong profile though. When I check it still says my line speed is 40Mb. Speed tests show just over 40Mb. I called Saturday and still nothing.

If you're getting just over 40 on speed tests you are not on a 40/10 product, most you will get on a 40 meg product is about 38. Of course there could still be a problem somewhere.

[#2]

Quote from: MrRichThomas

Ok thanks, do you need my phone number or username or anything?

Quote from: HNKS

I just got an email saying theres no fault on my line. Im still on the wrong profile though. When I check it still says my line speed is 40Mb. Speed tests show just over 40Mb. I called Saturday and still nothing.

They've both been modified so you should now see a speed increase.
Let me know if that's not the case.

[#3]

My speeds have worsened.  Currently between 20-25. If I check line speed through member centre its still set to 40Mb.

[#4]

> Connection Profile: Generic Speed 40000 No Time Out 
Do a BT speed test to see what your profiles set to on their side?

[#5]

Its set to 58Mb. Its very inconsistent though. I get 50 one test and 20 the other. Tried both wired and wireless.

[#6]

Can you cut and paste what it says?

[#7]

Im not at home at the moment. But it did say there was no faults on the line. What bugs me is that my line is limited to 56Mb.

[#8]

I've fixed your profile so it matches your sync rate.  Try some speed tests now?

[#9]

Speeds are better now but profile is still stuck at 59Mb.
I thought it would have been a simple process to change the profile.

[#10]

Quote from: chrispurvey

They've both been modified so you should now see a speed increase. Let me know if that's not the case.

Mine was still the same this morning when I checked about an hour ago. Chris Parr posted this in another thread I posted in though, so maybe there's nothing you can do at the moment...?

Quote

We've placed orders to correct those activated up until Tuesday (new signups). If it's an upgrade from ADSL to Fibre we'll be doing those asap. Anyone activated after Tuesday we'll also be picking up asap. At the moment we're unable to place an order to correct yours as the installation order hasn't completely closed off yet, we'll get that done shortly.

[#11]

Quote from: HNKS

Speeds are better now but profile is still stuck at 59Mb. I thought it would have been a simple process to change the profile.

You are syncing at 60Mbps from the look of it.  If that is below your estimate, you should raise a ticket.

[#12]

Quote from: HNKS

Speeds are better now but profile is still stuck at 59Mb. I thought it would have been a simple process to change the profile.

The profile Kelly changed is the Plusnet one.
The one reported by the BT speedtest is directly calculated from the sync speed and is dependent on your distance to the cab.
So it appears that is what you are going to get

[#13]

Same story here...
How long should it take after being moved up to 80/20 for the actual speed increase to take effect?
I informed Plusnet last Friday, the upgrade to 80/20 was supposed to have been completed within 72 hours (so by around Tuesday/Wednesday if working days), but there has been no change to the download speed, which has always been at 37Mb.
My Upload speed did however increase from to what was expected and is around 16Mb.
Order number is 1-14562513025

[#14]

@armid
Check two things -
Run the BT speedtest with second stage diagnostics - what is the IP profile
Check the Current line speed here https://portal.plus.net/my.html?action=data_transfer_speed

[#15]

Member Centre info shows
Estimated line speed:
40Mb (Accurate to within +/- 1Mbit) - Checked on 2013-01-02 15:43:42
Current line speed:
37 Mb
BTW Performance Test
Download speedachieved during the test was - 36.99 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-77.43 Mbps .
Additional Information:
IP Profile for your line is - 77.43 Mbps
Upload speed achieved during the test was - 14.93Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
Cheers