This is getting ridiculous
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- Re: Plusnet please fix my speeds :( FTTC
This is getting ridiculous
15-01-2013 8:31 PM
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I call them up Saturday and they tell me it will be change to 80/20 by Tuesday. Not the end of the world even 40/10 is a big improvement I thought.
This morning I got speeds of 56Mb.
I come back from work and Im getting download speeds between 8-30Mb. I cant even ring them up until the weekend as I get back from work just past 8pm every weekday.
Someone remind me why Im paying for fibre....
Re: This is getting ridiculous
15-01-2013 9:02 PM
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Re: This is getting ridiculous
15-01-2013 9:22 PM
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Re: This is getting ridiculous
15-01-2013 9:41 PM
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it seems a lot of people who recently got fttc install like you and me are having major issue with speeds...
hope it gets sorted...
Re: This is getting ridiculous
15-01-2013 10:43 PM
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Ex-Broadband Service Manager
Plusnet please fix my speeds :( FTTC
15-01-2013 10:59 PM
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I have had FTTC unlimited package installed and it has been over a week now, and after plugging my computer into the router via a wired connection, and running a speed test, i have never seen my speeds go about 40 down and 9 up The estimated speed for my line was 69 down and 19 up. I am not asking for lots as i know im not going to get the 80 down 20 up that my package offers but i was expecting at least 60 down 17 up after looking at my estimated speeds. Just wondering if this can be fixed as i need the fast speeds due to my work involving uploading videos to youtube which is very time consuming on slow speeds.
Thanks in advance!
Re: This is getting ridiculous
15-01-2013 11:19 PM
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dick:quote
Re: Plusnet please fix my speeds :( FTTC
15-01-2013 11:54 PM
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"Estimated line speed:
67Mb (Accurate to within +/- 1Mbit) - Checked on 2013-01-15 23:52:08
Current line speed:
67.4 Mb "
Re: Plusnet please fix my speeds :( FTTC
16-01-2013 12:23 AM
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Ex-Broadband Service Manager
Re: Plusnet please fix my speeds :( FTTC
16-01-2013 4:01 AM
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Username: hughandsam
Thanks,
Hugh
Re: This is getting ridiculous
16-01-2013 11:39 AM
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I can't see anything on our side TBH but I'm going to run some diagnostics to see if that identifies anything.
@HNKS,
I've just noted from a diagnostic check that we'd need you to run what's called a TAP3 test at http://www.speedtester.bt.com just follow the instructions on there and make sure you complete all the requested tests please. Let me know when you have as on the up side this means that tests are identifying an issue on our supplier's side so a fault is the best way forward.
@pengbo,
Tests aren't identifying issues with our suppliers so I'm not convinced that these issues are related. I'm going to advise raising a fault though: http://faults.plus.net
Re: Plusnet please fix my speeds :( FTTC
16-01-2013 12:38 PM
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I'll be checking both your accounts shortly, we've seen other reports of that noted here: http://community.plus.net/forum/index.php/topic,110895.msg950444.html#msg950444
@hughconway, yes, your's is definitely not connected to the other cases, however I can see an engineer visit has been booked for today, let us know how that goes.
@sarahcook62, I've found out this was our bad! we didn't order the right broadband product for you so I'm really sorry about that. I've submitted order 1-14618823940 which should complete tomorrow and upgrade the speeds for you.
EDIT: I just wanted to add that our CSC have seem other similar reports where customers may have been provisioned on the wrong fibre product. So I'll make sure we're doing the same thorough checks on those too. However @sarahcook62's is the only one out of the 4 I've seen on this forum today where that has actually been the case.
Re: Plusnet please fix my speeds :( FTTC
16-01-2013 1:33 PM
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Re: Plusnet please fix my speeds :( FTTC
16-01-2013 1:44 PM
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FYI, we've raised problem 74168 to investigate any such cases like Sarah's where our systems have ordered the incorrect fibre product.
Re: Plusnet please fix my speeds :( FTTC
16-01-2013 3:19 PM
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