Think i have been put on the wrong profile
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Think i have been put on the wrong profile
13-10-2013 8:33 AM
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Re: Think i have been put on the wrong profile
13-10-2013 10:49 AM
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Re: Think i have been put on the wrong profile
13-10-2013 11:11 AM
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Re: Think i have been put on the wrong profile
13-10-2013 11:16 AM
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Download speedachieved during the test was - 29.71 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-31.36 Mbps .
Additional Information:
IP Profile for your line is - 31.36 Mbps
Re: Think i have been put on the wrong profile
13-10-2013 11:51 AM
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Try running through the online fault checker, then once the staff return on Monday you will have provided all the information required, by completing their checks, for them to swiftly assist with your broadband problem.
Re: Think i have been put on the wrong profile
13-10-2013 12:39 PM
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jim:quote
Re: Think i have been put on the wrong profile
13-10-2013 2:19 PM
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Out of interest, can you remember what value your "current line speed" was when it happened last time ?
Re: Think i have been put on the wrong profile
13-10-2013 2:28 PM
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Re: Think i have been put on the wrong profile
15-10-2013 7:14 PM
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Re: Think i have been put on the wrong profile
16-10-2013 6:29 PM
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Re: Think i have been put on the wrong profile
17-10-2013 1:19 PM
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Re: Think i have been put on the wrong profile
17-10-2013 6:08 PM
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When can you reset my line ? as it looks fine this end and the bt engineer gave it the all clear yesterday
dick:quote
Re: Think i have been put on the wrong profile
18-10-2013 10:04 AM
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<img src="http://community.plus.net/visualradius/generated/image13820869669433.png"/>
Trouble is, it's likely more stable because the speed has been reduced (that's why the DLM system reduces a line's speed when it detects drops - in order to stabilise the line).
Unfortunately a line reset on Fibre needs an engineer to do the work, though not sure how you've had an engineer out anyway as we didn't book one? The line reset should be done by an engineer once the fault is confirmed fixed.
Re: Think i have been put on the wrong profile
18-10-2013 2:02 PM
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Something worked getting an extra 20mb/s today,hopefully it will keep going up.
The bt engineer came out put his meter on the master socket and confirmed it all ok,perhaps he ordered a reset ? As i am getting better speeds today
dick:quote
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