cancel
Showing results for 
Search instead for 
Did you mean: 

The "up to 76Mb" thing?

plumster
Dabbler
Posts: 12
Registered: 10-04-2014

The "up to 76Mb" thing?

Hello!
I had my plusnet fibre broadband installed on Tuesday (8th April). The transfer from Sky LLU went without hitch and the installers  (Kelly Comms) did a neat and tidy job and everything appears to be fine. My question is about the "up to 76 Mb" claim. My line speed test in the BT checker shows a High of 50.7 Mbps and a low of  35.2 Mbps on the downstream rate estimate.
Here is the screen gab:
http://postimg.org/image/njeoyb7jp/
It appears that plusnet have taken the lowest possible estimate and provisioned me 40/10, ignoring the possible speed of  50.7 Mbps at the high end of the checker.
I have been asking around on an other forum (thinkbroadband.com) and based on the information from BT Wholesale Broadband Performance diagnostics test:
http://postimg.org/image/u3p8sc5jb/
it has been suggested that my speed could well be higher if it were not restricted to 40/10.
Is it possible that my line could be given the chance to see if it could get the higher speed?
Many thanks.
4 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: The "up to 76Mb" thing?

Hi plumster,
Thanks for posting and welcome to the Community Smiley
I've placed an order for you to be moved onto 80/20 to see if this improves things for you.
Chris Pettitt
Cloud Environments Engineer
plumster
Dabbler
Posts: 12
Registered: 10-04-2014

Re: The "up to 76Mb" thing?

Many thanks  Smiley
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: The "up to 76Mb" thing?

Oooh, I forgot to mention, it'll complete tomorrow morning Smiley
Chris Pettitt
Cloud Environments Engineer
plumster
Dabbler
Posts: 12
Registered: 10-04-2014

Re: The "up to 76Mb" thing?

Cheers!!  Smiley