Switching to Plusnet has been a nightmare for me. Previously I used another ISP and the 17Mbps broadband package was completely fine but now Plusnet internet connections become very slow nearly every single day. If my son uploads a video, nobody could visit any other webpages and it takes 10+ hours to upload 1GB file. I feel fibre could be better and i then phoned the service. I waited for half hour to have my queries answered - He told me I need to pay extra 10 pounds (35Mbps package) for a 24 months contract because my current broadband package is free. And then when I questioned he said the other best offer is paying £12 for 18 months. I wish there was no early exit fee and could not wait to leave Plusnet.