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The extra fee for switching to fibre broadband is ridiculous

joannezou
Newbie
Posts: 1
Registered: 09-03-2016

The extra fee for switching to fibre broadband is ridiculous

Switching to Plusnet has been a nightmare for me. Previously  I used another ISP and the 17Mbps broadband package was  completely fine but now Plusnet internet connections become very slow nearly every single day. If my son uploads a video, nobody could visit any other webpages and it takes 10+ hours to upload 1GB file.
I feel fibre could be better and i then phoned the service. I waited for half hour to have my queries answered - He told me I need to pay extra 10 pounds (35Mbps package) for a 24 months contract because my current broadband package is free. And then when I questioned he said the other best offer is paying £12 for 18 months.
I wish there was no early exit fee and could not wait to leave Plusnet.
1 REPLY
Community Veteran
Posts: 4,978
Thanks: 376
Fixes: 16
Registered: 10-06-2010

Re: The extra fee for switching to fibre broadband is ridiculous

What router do you have from your previous ISP? It might be possible for you to re-configure it for use on Plusnet, which might alleviate the issue when a video is being uploaded.