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The bad boy gateways back or changes to traffic priorites?

Community Veteran
Posts: 3,189
Thanks: 20
Fixes: 2
Registered: ‎31-07-2007

The bad boy gateways back or changes to traffic priorites?

For about a week now I've noticed an in general sluggishness with web browsing to USA and online PC games during peek times, again hosted in USA [ Lord of the Rings and Anarchy Online.  Tracing to host servers and wireshark captures show all is fine, but one thing I noticed that the games now go through as Titanium and not the previous Gold when I didn't have any issues.
As a tangent, I remembered the bad old days of unlimited and all unlimited accounts had there own gateways to not clog up others.  So seeing as I am on Extra makes me wonder if that has been started again with the increase in traffic expected for the Olympics.
Can't find a reason for the sluggishness so makes me wonder
21CN on one of the new gateways lo0-central10.ptw-ag02.plus.net
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
5 REPLIES
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: The bad boy gateways back or changes to traffic priorites?

Gus,
Whilst I don't know the answer to your problem, Titanium is prioritised higher than Gold so in theory, it should be even better!
Community Veteran
Posts: 5,211
Thanks: 493
Fixes: 22
Registered: ‎10-06-2010

Re: The bad boy gateways back or changes to traffic priorites?

I don't recall anything about unlimited accounts having their own gateways. Regarding routing, the pcl gateways tend to send things via Level3 and the others go via something BT related.
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: The bad boy gateways back or changes to traffic priorites?

Hi Gus,
is it just US destinations? Can you provide us with the traceroutes?
Jojo Smiley
Community Veteran
Posts: 3,189
Thanks: 20
Fixes: 2
Registered: ‎31-07-2007

Re: The bad boy gateways back or changes to traffic priorites?

I did some testing last night via gateway hopping so you will see a lot of PPP drops from 6.30pm onwards.  During the testing on a few gateways I still had the latency in game that didn't match the actual in game ping.  Also after a lot of hoping I could not get on any of the gateways I have previous been able to use, hence the query about Extra users being moved onto our own gateways.
each gateway I tried:
lo0-central10.ptw-ag01.plus.net
lo0-central10.ptw-ag02.plus.net
lo0-central10.pcl-ag03.plus.net
lo0-central10.pcl-ag04.plus.net
lo0-central10.pcl-ag05.plus.net
lotro login server trace:
Quote
Target Name: gls.lotro.com
        IP: 74.201.102.12
1    1 ms  [192.168.1.1]
2  77 ms  lo0-central4.ptn-ag03.plus.net [195.166.130.79]
3  51 ms  gi2-24-342.ptn-gw02.plus.net [84.93.253.51]
4  52 ms  po6.ptw-gw01.plus.net [212.159.1.136]
5  51 ms  ae4.ptw-cr01.plus.net [195.166.129.36]
6  52 ms  te-3-4.car5.London1.Level3.net [217.163.45.181]
7  *      [-]
8  51 ms  IntelQ-Tinet-level3-2x10G.London.Level3.net [4.68.110.114]
9  128 ms  xe-1-2-0.bos11.ip4.tinet.net [89.149.183.13]
10  130 ms  internap-gw.ip4.tinet.net [77.67.77.54]
11  130 ms  border1.te8-1-bbnet2.bsn003.pnap.net [63.251.128.107]
12  *      [-]
13  *      [-]
14  130 ms  [74.201.102.12]

AO zone server:
Quote
Target Name: gs079-nj4.ageofconan.com
        IP: 37.18.193.88
  Date/Time: 05/07/2012 2:35:06 PM
1    1 ms  [192.168.1.1]
2  83 ms  lo0-central4.ptn-ag03.plus.net [195.166.130.79]
3  52 ms  gi2-24-342.ptn-gw02.plus.net [84.93.253.51]
4  52 ms  po6.ptw-gw01.plus.net [212.159.1.136]
5  51 ms  ae4.ptw-cr01.plus.net [195.166.129.36]
6  51 ms  te-4-2.car5.London1.Level3.net [217.163.45.249]
7  51 ms  ae-52-52.csw2.London1.Level3.net [4.69.139.120]
8  51 ms  ae-56-221.ebr2.London1.Level3.net [4.69.153.129]
9  120 ms  ae-42-42.ebr1.NewYork1.Level3.net [4.69.137.70]
10  *      [-]
11  121 ms  ae-12-51.car2.Newark1.Level3.net [4.69.156.6]
Destination not reached in 35 hops
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: The bad boy gateways back or changes to traffic priorites?

Hi Gus,
Quote from: Gus
hence the query about Extra users being moved onto our own gateways.

No, we don't do that. All customers will connect across all gateways.
As for the lag, can you attach a wireshark to a ticket (probably need to zip it) and let us know how far into it you start seeing the issue.
Jojo Smiley