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That's it! i am leaving plusnet!

anne2017
Newbie
Posts: 2
Registered: 22-03-2017

That's it! i am leaving plusnet!

Waited for 33 mins on the phone. Still no answer. This is not worth my time.

6 REPLIES
RealAleMadrid
Pro
Posts: 503
Thanks: 171
Fixes: 7
Registered: 07-07-2009

Re: That's it! i am leaving plusnet!

Just to let you know you have to phone them to cancel your contract or send a letter!

Community Veteran
Posts: 26,372
Thanks: 629
Fixes: 8
Registered: 10-04-2007

Re: That's it! i am leaving plusnet!

Have you read/liked my Why I have left Plusnet post?

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 361
Fixes: 114
Registered: 22-08-2015

Re: That's it! i am leaving plusnet!

Hi there @anne2017 I am sorry to hear you're having problems getting through to us. I've checked your account and I can see your house move orders have now completed.

 

I'm testing your line and I'm finding your router isn't connecting to your exchange.

 

Please can you try running through the checks here: https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242 and let us know how you get on?

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
Community Veteran
Posts: 3,274
Thanks: 339
Fixes: 12
Registered: 24-10-2013

Re: That's it! i am leaving plusnet!


RealAleMadrid wrote:

Just to let you know you have to phone them to cancel your contract or send a letter!


not true.

you don't need to talk to plusnet at all to leave. you simply tell your new provider and they will migrate the services across.

RealAleMadrid
Pro
Posts: 503
Thanks: 171
Fixes: 7
Registered: 07-07-2009

Re: That's it! i am leaving plusnet!

Did I say anything about migration?Smiley

Community Veteran
Posts: 3,274
Thanks: 339
Fixes: 12
Registered: 24-10-2013

Re: That's it! i am leaving plusnet!

well if someone is leaving plusnet 99.9% of the time it's to move to another supplier.
if they are simply cancelling ALL services and not replacing them then that would quite unlikely.