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Text from Plusnet regarding broadband order.

pshuttle
Newbie
Posts: 5
Registered: ‎08-08-2014

Text from Plusnet regarding broadband order.

‎06-10-2015 10:30 AM

Hi,
I have just received a text from Plusnet stating: "Your broadband order has successfully completed. If you want more information.....". However, as far as I am aware I have not made any changes to my account, and have certainly not placed any other order? My connection has been live since January 2014. Having logged into my account I can't see any anomalies.....
What is going on?
Pete
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pshuttle
Newbie
Posts: 5
Registered: ‎08-08-2014

Re: Text from Plusnet regarding broadband order.

‎08-10-2015 5:41 PM

Ok so since receiving this message, my broadband speed has dropped from a steady and consistent 3.2mbp download (0.3 up) to a terrible 1.5mbp download (0.8 up). What is going on Plusnet?
Pete
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