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Terrible upload speed

chrism2013paign
Newbie
Posts: 2
Registered: 06-06-2014

Terrible upload speed


Have just made 3 speedtests on ookla and my download is fine averaging 10-15mb but the upload is awful and affecting my work - 0.36mb, has anyone else had this problem and how can it be solved?
Thanks.
C
4 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Terrible upload speed

Hi,
Your upload speeds were capped, it looks as though this was put through as part of your original order last year. I've placed an order with our suppliers for your upload to be uncapped, you should notice an improvement on Monday morning.
I've replied to Ticket: 86711600 regarding this too.
Chris Pettitt
Cloud Environments Engineer
chrism2013paign
Newbie
Posts: 2
Registered: 06-06-2014

Re: Terrible upload speed

That's great thanks very much, I won't have to pay for it to be uncapped will I?
Community Veteran
Posts: 38,439
Thanks: 1,017
Fixes: 61
Registered: 15-06-2007

Re: Terrible upload speed

nope - it is free on 21CN exchanges
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Terrible upload speed

As above ^ Smiley
Chris Pettitt
Cloud Environments Engineer