Terrible speeds
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Terrible speeds
Terrible speeds
05-06-2020 5:09 PM - edited 05-06-2020 5:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I need some advise as I feel this level of service is unacceptable and would like to terminate my contract without fees or having to buy out the contract. I have also received an email stating phone charges are increasing 🤯.
Re: Terrible speeds
05-06-2020 5:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Welcome to the forums @RCJ . Hopefully, one of the PN Help Team will be along to look at this soon. In the meantime, to give one of the more experienced customers a chance to possibly help, try running through this post:https://community.plus.net/t5/ADSL-Broadband/ADSL-Speed-faults/m-p/1270245#M297501
Re: Terrible speeds
05-06-2020 7:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for your advice, I would rather leave now as it’s unbearable. I can’t do anything as it takes forever.
Re: Terrible speeds
05-06-2020 7:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If it is a BT network problem (very likely) you would just take it with you. It is my reccomendation that you try to resolve it, but the decision, is, of course, yours.
Re: Terrible speeds
05-06-2020 10:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The problem I’m having is that they want me buy out my contract but due to the unbelievable slow speeds and now increasing phone charges I believe I should be allowed to terminate my contract without charge.
Re: Terrible speeds
06-06-2020 6:37 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
As I said, wherever you go, you will probably take the problem with you, precisely because it is a BT line, and they are within their rights to ask you to buy out your contract as you apparently have not given them chance to resolve your problem.
Re: Terrible speeds
06-06-2020 10:28 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have every right to leave a contract if the contract isn’t providing what I pay for at the time.
Re: Terrible speeds
06-06-2020 10:33 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
OK - I'll leave it with you.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page