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Terrible download speeds afternoon and early evening

markheath
Grafter
Posts: 55
Registered: 30-07-2007

Terrible download speeds afternoon and early evening

I'm experiencing really slow internet access (barely trickling through, takes several minutes just to load a simple web page). This seems to go on for several hours in the early evening, before suddenly kicking back into life later in the evening, with decent download speeds returning.
Here's my router stats. They seem to be roughly similar whether working or not.
ConnectionSpeed
Down 9740kbps
Up 448kbps
Line Attenuation
Down 41.5db
Up 23.9db
Noise Margin
Down 4.3db
Up 19.3db
I've rebooted by router several times (Netgear DGN2200) with no effect. It is a fairly new router that has been working really well so far for us.
At speedtester.bt.com upload speed was a very healthy 363kbps, but download speed was a meagre 15kbps
there are no reported outages at my local exchange (woolston)
Any suggestions for how I can troubleshoot this?
4 REPLIES
Superuser
Superuser
Posts: 9,143
Thanks: 547
Fixes: 46
Registered: 06-04-2007

Re: Terrible download speeds afternoon and early evening

A number of things to check for starters:
Are you using a wired or wireless connection to your router? Wired is best.
What operating system does your computer have? If XP some tweaks might be needed.
What value did the BT speedtester give for your IP Profile?
What value is given for Current line speed in the Member Centre here.
Exchange status shows VP capacity for your exchange is green, but speed problems at peak time suggest it could be worth Plusnet verifying that.
David
markheath
Grafter
Posts: 55
Registered: 30-07-2007

Re: Terrible download speeds afternoon and early evening

Wired or wireless makes no difference.
I have three computers, all on Win 7, all have the same slow download problem when its not working.
Current line speed is 8Mb
IP Profile is 8000kbps
I ran BT speed test again this morning, and everything is good again:
Download speedachieved during the test was - 6841 Kbps
For your connection, the acceptable range of speeds is 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :9752 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 8000 Kbps
I'll see if the problem comes back again this evening.
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Terrible download speeds afternoon and early evening

HI markheath,
If it seems that you are getting poorer speeds during peak times then the best thing to do is document this and raise a fault including as much relevant information as possible.
Jojo Smiley
markheath
Grafter
Posts: 55
Registered: 30-07-2007

Re: Terrible download speeds afternoon and early evening

thanks will do so. Same pattern has repeated four days in a row now.