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Terrible download and upload speeds - is Plusnet listening??

malkmus13
Dabbler
Posts: 14
Registered: 08-06-2014

Terrible download and upload speeds - is Plusnet listening??

support ticket numbers 86781711 and 86645122 (no replies from plusnet yet)
i am suddenly getting terrible download speeds (2.0) and upload speeds (0.3)
can someone from plusnet here help me?
9 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Terrible download and upload speeds - is Plusnet listening??

Oh dear ! - welcome to the forums
It is unlikely that there will be any staff here until Monday but if you can post the information requested we may be able to assist http://community.plus.net/forum/index.php/topic,96155.0.html
Note that if you are on Fibre ignore the bit about router stats
malkmus13
Dabbler
Posts: 14
Registered: 08-06-2014

Re: Terrible download and upload speeds - is Plusnet listening??

malkmus13
Dabbler
Posts: 14
Registered: 08-06-2014

Re: Terrible download and upload speeds - is Plusnet listening??

oldjim,
the forum wont let me reply to the thread you suggested
malkmus13
Dabbler
Posts: 14
Registered: 08-06-2014

Re: Terrible download and upload speeds - is Plusnet listening??

Moderator
Moderator
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Registered: 11-01-2008

Re: Terrible download and upload speeds - is Plusnet listening??

Put the information in this thread Smiley

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

malkmus13
Dabbler
Posts: 14
Registered: 08-06-2014

Re: Terrible download and upload speeds - is Plusnet listening??

i am getting:
Download 0.99Mb/s
Upload 0.35Mb/s
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Terrible download and upload speeds - is Plusnet listening??

Hi malkmus13,
I'm sorry to hear that you're experiencing poor speeds. I've checked out your lien and it's not showing anything obvious. What speeds are you getting now via Ethernet?
Chris Pettitt
Cloud Environments Engineer
malkmus13
Dabbler
Posts: 14
Registered: 08-06-2014

Re: Terrible download and upload speeds - is Plusnet listening??

upload 10.02
download 0.37
is my upload cappedHuh
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Terrible download and upload speeds - is Plusnet listening??

Apologies, I was paying a great deal of attention to your previous downstream figures as it appeared very slow.
I've just placed an order for your upload speeds to be uncapped, that should be effective as of tomorrow morning.
Chris Pettitt
Cloud Environments Engineer