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Terrible download and upload speeds - is Plusnet listening??

malkmus13
Dabbler
Posts: 14
Registered: ‎08-06-2014

Terrible download and upload speeds - is Plusnet listening??

support ticket numbers 86781711 and 86645122 (no replies from plusnet yet)
i am suddenly getting terrible download speeds (2.0) and upload speeds (0.3)
can someone from plusnet here help me?
9 REPLIES 9
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: Terrible download and upload speeds - is Plusnet listening??

Oh dear ! - welcome to the forums
It is unlikely that there will be any staff here until Monday but if you can post the information requested we may be able to assist http://community.plus.net/forum/index.php/topic,96155.0.html
Note that if you are on Fibre ignore the bit about router stats
malkmus13
Dabbler
Posts: 14
Registered: ‎08-06-2014

Re: Terrible download and upload speeds - is Plusnet listening??

malkmus13
Dabbler
Posts: 14
Registered: ‎08-06-2014

Re: Terrible download and upload speeds - is Plusnet listening??

oldjim,
the forum wont let me reply to the thread you suggested
malkmus13
Dabbler
Posts: 14
Registered: ‎08-06-2014

Re: Terrible download and upload speeds - is Plusnet listening??

dvorak
Moderator
Moderator
Posts: 29,473
Thanks: 6,623
Fixes: 1,482
Registered: ‎11-01-2008

Re: Terrible download and upload speeds - is Plusnet listening??

Put the information in this thread Smiley
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
malkmus13
Dabbler
Posts: 14
Registered: ‎08-06-2014

Re: Terrible download and upload speeds - is Plusnet listening??

i am getting:
Download 0.99Mb/s
Upload 0.35Mb/s
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Terrible download and upload speeds - is Plusnet listening??

Hi malkmus13,
I'm sorry to hear that you're experiencing poor speeds. I've checked out your lien and it's not showing anything obvious. What speeds are you getting now via Ethernet?
malkmus13
Dabbler
Posts: 14
Registered: ‎08-06-2014

Re: Terrible download and upload speeds - is Plusnet listening??

upload 10.02
download 0.37
is my upload capped???
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Terrible download and upload speeds - is Plusnet listening??

Apologies, I was paying a great deal of attention to your previous downstream figures as it appeared very slow.
I've just placed an order for your upload speeds to be uncapped, that should be effective as of tomorrow morning.