Terrible connection
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Terrible connection
01-03-2013 9:38 PM
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0.22 Mbps down, 0.05 up and 80 ms ping is not quite the 20 meg I should be getting
Can someone have a look at it and sort
Thanks
Terry
Re: Terrible connection
03-03-2013 6:15 PM
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Re: Terrible connection
03-03-2013 6:45 PM
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Sorry to see you are having problems with your speed.
I've just run a check on your line and it's showing you should be getting around 21Mbps and that there are no problems on the line.
Are you getting these slow speeds on a wired or wireless connection?
If you are on a wireless connection could you try a speed test on a wired connection please.
Re: Terrible connection
03-03-2013 7:45 PM
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http://community.plus.net/forum/index.php/topic,111170.0/
Re: Terrible connection
04-03-2013 1:13 PM
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I should mention that it was tested on a wired line from the master socket incase you say it could be the wireless
Re: Terrible connection
05-03-2013 10:35 PM
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Right now it made an impressive 5 meg down!
adie:red avoidance of swear filter removed as per link:rules
Re: Terrible connection
06-03-2013 9:44 AM
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Do you still experience problems during the day too?
Re: Terrible connection
06-03-2013 6:08 PM
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It's running ok right now
Re: Terrible connection
06-03-2013 6:10 PM
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Re: Terrible connection
06-03-2013 6:40 PM
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Re: Terrible connection
07-03-2013 6:32 PM
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I just saw the reply on my ticket saying I will be charged if an engineer is called out. Each time there is a problem, that's the reply I get and each time so far it's not been the anything to do with internal.
If it comes to it I will just cancel as I'm not gaming anymore anyway and sky broadband is cheaper and will do for surfing the web
Re: Terrible connection
08-03-2013 10:33 AM
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The potential £60 charge is only applicable if the fault is found to be caused by anything internal as you have stated. We have to put this across to you before we go ahead with the visit just in case it is an internal issue.
I can see that your fault is in the hands of our Faults Team who have raised the fault to our suppliers for further investigation. If you aren't happy to accept the potential charges then we wouldn't be able to send you out an engineer I'm afraid.
Re: Terrible connection
08-03-2013 10:45 AM
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No problem if it comes to that I will just cancel then as its not an issue my end going on everyone else's peak time problems of late.
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