Terrible broadband speeds

[#1]

My broadband at home is flaky at best, having all sorts of trouble just trying to get through to anyone to log it as I have 2 accounts and no matter what I do I just end up at the business team and not residential, given up trying to ring as I just get transferred then cut off.

How on earth am i meant to be able to just log somewhere that I'm having trouble?

I try to ring, fruitless.
No way i'm installing Twatter just for plus net!

problems progressivly worse since a BT van was next door last week!

[#2]

Thanks for your time today @MrBaxter.

The fault has now been logged on your account, which you can view online here. I'll be in touch following the engineer appointment, but should you need to rearrange this, please reply to the ticket online providing 48 hours notice.

Please do let us know if you have any further questions!