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Terrible Streaming

HNKS
Grafter
Posts: 54
Registered: 30-12-2012

Terrible Streaming

Angry
Im not happy at all. I got fibre because I wanted a steady viewing when streaming. It has been terrible in general. I aint happy at all. Now Im paying for fibre but still watching choppy low quality streams.
8 REPLIES
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Terrible Streaming

Are you connected wired/wirelessly? Which router?
Have you done the BT Wholesale speed test? Can you do it again/post the further diagnostics too? This should be done via wired ethernet rather than wirelessly.
Are you having streaming problems at certain times of a day? Which sites?
How are other things like web browsing?
HNKS
Grafter
Posts: 54
Registered: 30-12-2012

Re: Terrible Streaming

Currently using it wired. BT results are really scattered, one moment Im on 16mb the next Im on 50 as I should be. Every streaming service I use has to buffer repeatedly from Iplayer to live tv (ITV etc...)
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Terrible Streaming

I take it that you have problems at peak hours, i.e. 8-10pm?
There is an issue which other users have reported and PN are investigating. But it's worth posting the results from speed tests etc. here so the support people can see them.
Community Veteran
Posts: 1,841
Thanks: 103
Fixes: 6
Registered: 21-01-2013

Re: Terrible Streaming

You could try a bit of gateway hopping.
ie:
ID your existing gateway:
http://usertools.plus.net/@gateway
and check the BBC Iplayer speed test
http://www.bbc.co.uk/iplayer/diagnostics#results
Now in the routers GUI, click disconnect and then connect.
Check that you're now on a different gateway and see if the Iplayer speed test gives better results.
Over the past week I've had problems with gateways:
ptw-ag03, pcl-ag04 and today ptn-ag02.
flaminmoses
Grafter
Posts: 270
Registered: 09-02-2012

Re: Terrible Streaming

all the gateways i hop to work ok breifly then im back to half speed and mega ping
defo something up with pn's network.
mattprince
Grafter
Posts: 142
Thanks: 2
Registered: 19-02-2013

Re: Terrible Streaming

Was on ptn-ag03 got 19 down and 4 up
Now on ptw-ag04 8.4 down and 4.5 up
Now on ptw-ag03 16.4 down and 4.4 up
FAR FROM THE 47MB I WAS TOLD I WOULD GET WITHIN + - 1MB AND FAR FROM THE 38MB I WAS TOLD I WILL HAVE TO "SETTLE" FOR
I think I will be cancelling as I was with Sky before on 8mb down and 1.2 up but it was like that 24/7 365 days a year
Community Veteran
Posts: 1,841
Thanks: 103
Fixes: 6
Registered: 21-01-2013

Re: Terrible Streaming

The OP has eliminated wireless as the cause of his problem -- have you?
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Terrible Streaming

Hi HNKS,
Could you run through our fault troubleshooter at http://faults.plus.net and let me know when you've done this so we can investigate this further with our suppliers/
Chris