Terrible 1Mbps speeds on a 10Mbps line
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- Re: Terrible 1Mbps speeds on a 10Mbps line
Terrible 1Mbps speeds on a 10Mbps line
12-06-2014 3:20 PM
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I'm not sure if Plus.net are having some difficulty providing service this year, but I'm frankly getting incredibly frustrated with sub-par internet speed to the point where even watching 1 minute Youtube clips in HD has become a struggle.
I would kindly like someone to look into this matter, and ensure that the speed stays correct rather than dipping off bigtime again because I'm not unfortunately hounding someone about it every other weekend.
Stats from my Thomson TG585 v7 to get the ball rolling:
DSL Connection
Link Information
Uptime: 0 days, 0:15:50
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 20,356 / 5,736
Bandwidth (Up/Down) [kbps/kbps]: 826 / 5,774
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 1.00
Output Power (Up/Down) [dBm]: 12.0 / 20.0
Line Attenuation (Up/Down) [dB]: 20.0 / 37.0
SN Margin (Up/Down) [dB]: 5.5 / 13.0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 1 / 60
CRC Errors (Up/Down): 1 / 0
HEC Errors (Up/Down): 104,612 / 0
Down Bandwidth will often change any time I reset the router or re-insert the line, varying anywhere from 8000 to 1500. Up-times short because I was hoping a router reboot would solve it, but hasn't.
Re: Terrible 1Mbps speeds on a 10Mbps line
12-06-2014 3:34 PM
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I'm really sorry to see/hear that your connection has been of really poor quality
I've taken a look at your line and can see that your router is dropping sync on a fairly regular basis (connection between the router and exchange). It's probably a large number of errors on your line which is causing it, perhaps there's a large spike during certain times.
In my opinion, we really need to get this looked at for you. Would you be able to raise a fault at http://faults.plus.net and I'll ensure this gets picked up by our Faults Team for you.
Here's a quick overview of some of the drops our systems have captured:
<img src="http://community.plus.net/visualradius/generated/image14025832031233.png"/>
There are a few more that can't be displayed though.
Re: Terrible 1Mbps speeds on a 10Mbps line
12-06-2014 4:07 PM
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I have unplugged/plugged back in the router in a fair bit whenever this sort of drop in speed occurred in the hope it would randomly sync up at better speeds (the old "have you tried switching it off and on again hope") if thats an aspect to what you're seeing on your end, but as I've now discovered whatever the router is reporting as my max or even normal down bandwidth is most certainly not what I'm getting as right now its saying downstream of 7,645 when any speed-tester and real life uses are giving 1.4 at best.
This is probably the worst its ever been.
Re: Terrible 1Mbps speeds on a 10Mbps line
12-06-2014 4:49 PM
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Re: Terrible 1Mbps speeds on a 10Mbps line
23-06-2014 12:34 PM
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Engineer is set to come out tomorrow to investigate, but since I can and do get faster speeds on the occasion, I still feel like its got to be something on Plus.nets end in the provision of service.
Re: Terrible 1Mbps speeds on a 10Mbps line
23-06-2014 12:44 PM
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Quote I still feel like its got to be something on Plus.nets end in the provision of service.
Hi, I'm pretty certain our faults guys (and Chris) will have checked the known points of failure for that (i.e us provisioning at the incorrect speeds or an incorrect speed profile) but I've checked these again to be on the safe side and can't see any issues.
I hope the engineer visit helps tomorrow. Please keep us posted.
Re: Terrible 1Mbps speeds on a 10Mbps line
24-06-2014 11:06 AM
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Quote from: rachelconnor83 Uptime: 0 days, 0:15:50
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 20,356 / 5,736
Bandwidth (Up/Down) [kbps/kbps]: 826 / 5,774
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 1.00
Output Power (Up/Down) [dBm]: 12.0 / 20.0
Line Attenuation (Up/Down) [dB]: 20.0 / 37.0
SN Margin (Up/Down) [dB]: 5.5 / 13.0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 1 / 60
CRC Errors (Up/Down): 1 / 0
HEC Errors (Up/Down): 104,612 / 0.
Chris,
Is the US data reported by the router indicative of a router fault or is this just an aberration of this router? The US max bandwidth figure is just silly, whereas the US HEC count is massive for 15 minutes connection time. Note the US transfer count is zero too. On the DS side, the synch seems to be well slugged, but error free...
Kevin
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Re: Terrible 1Mbps speeds on a 10Mbps line
24-06-2014 11:18 AM
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Re: Terrible 1Mbps speeds on a 10Mbps line
24-06-2014 11:50 AM
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The HEC thing is I think a curiosity of the router as that number never resets, so is just some cumulative crazy total.
Awaiting the booked engineer for today right now.
Re: Terrible 1Mbps speeds on a 10Mbps line
24-06-2014 12:23 PM
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Some TG routers seem inconsistent in resetting counters on new (warm) DSL / PPP sessions. Sometime convenient, a cold (power down) restart would be useful to see if any of these odd ball figures get reset to something more representative of reality.
Kevin
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Re: Terrible 1Mbps speeds on a 10Mbps line
24-06-2014 2:05 PM
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Townman: by a cold power down, you mean "Restart my Thomson Gateway" in the menu, or something else?
Re: Terrible 1Mbps speeds on a 10Mbps line
24-06-2014 2:11 PM
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Normally the only thing which doesn't get reset on a resync is error secs
Re: Terrible 1Mbps speeds on a 10Mbps line
24-06-2014 2:33 PM
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Link Information
Uptime: 0 days, 0:09:28
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 20,014 / 4,148
Bandwidth (Up/Down) [kbps/kbps]: 832 / 4,023
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 19.0
Line Attenuation (Up/Down) [dB]: 20.5 / 37.5
SN Margin (Up/Down) [dB]: 6.5 / 9.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 208
HEC Errors (Up/Down): 118,036 / 41
Have been getting 4mb today, which is 'alright', but I know 7 is what my line can do at the least (although I do often wonder about when I got 10 when first moving into this area).
Re: Terrible 1Mbps speeds on a 10Mbps line
24-06-2014 2:56 PM
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Do you have any noise on the line when making voice calls, as the upstream is very close to the voice frequencies it's possible you might notice any problems with the line during a voice call.
Re: Terrible 1Mbps speeds on a 10Mbps line
24-06-2014 6:19 PM
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Quote from: Oldjim restart is fine - essentially that triggers a reboot
Normally the only thing which doesn't get reset on a resync is error secs
Hi Jim,
I'd consider that a warm boot. I have seen data transfer counters survive DSL / PPP session restarts.
Rachael,
By a cold restart, I mean a physical power down.
Those stars look worse - poorer attenuation, lower output power, slower synch at lower SNRM all suggest to me that things are not getting better. Hope that tomorrow's appointment goes better.
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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