cancel
Showing results for 
Search instead for 
Did you mean: 

Telephone number broadband support

Sweep
Dabbler
Posts: 21
Thanks: 1
Registered: ‎14-01-2023

Telephone number broadband support

Could someone confirm the number for broadband support? I'm calling the 0800 432 0200 number and being told it's closed? Thanks
10 REPLIES 10
Baldrick1
Moderator
Moderator
Posts: 11,706
Thanks: 5,204
Fixes: 418
Registered: ‎30-06-2016

Re: Telephone number broadband support

@Sweep 

It is . When did you ring? It's not a 24/7 service, I think that it's supposed to open at 07:30 a.m. Is there anything that we can help you with here?

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

Sweep
Dabbler
Posts: 21
Thanks: 1
Registered: ‎14-01-2023

Re: Telephone number broadband support

Hi I called at 8am and then a few mins ago. It's saying Monday to Friday 8-8 and Saturday 8-5?
Sweep
Dabbler
Posts: 21
Thanks: 1
Registered: ‎14-01-2023

Re: Telephone number broadband support

I can't get my broadband connected. I've just joined. A couple of people went through things last night on here with me and said it sounded like it wasn't activated? And suggested I call plus net. Could you confirm the number I should use? Thanks
jab1
Legend
Posts: 17,095
Thanks: 5,482
Fixes: 255
Registered: ‎24-02-2012

Re: Telephone number broadband support

@Sweep Call 0800 432 0200 and select the most appropriate option.

John
Sweep
Dabbler
Posts: 21
Thanks: 1
Registered: ‎14-01-2023

Re: Telephone number broadband support

Hi john. It gives me the option is 1 or 2 I select 1, for broadband, and it just says they're closed. Called the 0800 from my landline instead of mobile and got a tech support person who said I need to call provisioning and they're not open on Sundays?
jab1
Legend
Posts: 17,095
Thanks: 5,482
Fixes: 255
Registered: ‎24-02-2012

Re: Telephone number broadband support

@Sweep Unfortunately, I found that calling on a Sunday seems to result in getting a response from individuals who are not quite as good as the week-day staff. So long as you have been informed by text and/or email that your BB service has gone live, then tech support should be able to carry out checks to determine the cause of your problem.

John
Sweep
Dabbler
Posts: 21
Thanks: 1
Registered: ‎14-01-2023

Re: Telephone number broadband support

I didn't get a confirmation that the broadband had gone live....I mentioned that last night. I got a text to say it would be later that day and they would let me know when it was done....that is the bit I've not had. They tech support told me to go and buy a dongle -ee, and they would credit it to my bill
jab1
Legend
Posts: 17,095
Thanks: 5,482
Fixes: 255
Registered: ‎24-02-2012

Re: Telephone number broadband support

OK - sorry, I've been to sleep and forgotten you had said that, 😀

The 'buy a dongle' advice is not something I would follow, personally, as - AFAIK - it doesn't solve your problem and to be honest is very poor advice.

What information do the two tabs in the pictures below provide?

3.Hub2 broadband.png5.Hub2 technical.png

John
Sweep
Dabbler
Posts: 21
Thanks: 1
Registered: ‎14-01-2023

Re: Telephone number broadband support

Hi John. I've had to go out just now, I will look when I get back. Thanks for your help BTW!
Baldrick1
Moderator
Moderator
Posts: 11,706
Thanks: 5,204
Fixes: 418
Registered: ‎30-06-2016

Re: Telephone number broadband support


Moderator's Note

Topic locked in favour of this relating to the same issue:

https://community.plus.net/t5/Broadband/New-broadband-connection-Orange-light/m-p/1905436#M354160

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'