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Technicolor TG582n dropping internet connection

tumteetum
Newbie
Posts: 5
Registered: 06-05-2008

Technicolor TG582n dropping internet connection

I'm having the same connection drop out problems as in this old thread: 
http://community.plus.net/forum/index.php/topic,107463.0.html
My laptop loses internet connection, showing the Technicolour Gateway admin login page, but the signal is strong and the lights are still on the router showing internet connection. I login to the router and all is well.  It drops out for 5 seconds or longer then comes back. It's infuriating!  It appears to be a router problem that a lot of people have encountered with this model.
The old thread suggests there's a firmware upgrade for the router.  If this fixes this issue please can you give me the details?
Thanks
2 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Technicolor TG582n dropping internet connection

Hi tumteetum,
You've certainly had a lot of drops recently:
<img src="http://community.plus.net/visualradius/generated/image13811613845654.png"/>
Try and upgrade your firmware here - http://products.plus-payh.co.uk/firmware/
If there's no imporvement then I'd suggest running through our faults wizard -  http://faults.plus.net and we'll take a closer look.
tumteetum
Newbie
Posts: 5
Registered: 06-05-2008

Re: Technicolor TG582n dropping internet connection

Thank you very much. Interesting to see the drops thanks.
I'll try that thank you very much for your help