Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Technicolor 582n router - BT Openreach didn't fit a Fibre modem
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Technicolor 582n router - BT Openreach didn't...
Technicolor 582n router - BT Openreach didn't fit a Fibre modem
29-08-2014 3:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi
I am awaiting for this router to turn up due to a technical error on PN side of things.
I upgraded to fibre this morning and the BT engineer has been out and fitted my new faceplate. The website states he will install a new fibre modem as well but he never. Also can i use my existing ADSL router why waiting for this one to turn up? I work in a computer shop and our network engineer said it should but i will only get the normal speeds not fibre speeds. Just that ATM this has no internet connection either.
jim:green Title changed to make the problem more obvious mod:end
I am awaiting for this router to turn up due to a technical error on PN side of things.
I upgraded to fibre this morning and the BT engineer has been out and fitted my new faceplate. The website states he will install a new fibre modem as well but he never. Also can i use my existing ADSL router why waiting for this one to turn up? I work in a computer shop and our network engineer said it should but i will only get the normal speeds not fibre speeds. Just that ATM this has no internet connection either.
jim:green Title changed to make the problem more obvious mod:end
Message 1 of 7
(1,697 Views)
6 REPLIES 6
Re: Technicolor 582n router
29-08-2014 3:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
He should have installed a fibre modem and you won't have ADSL available once you have been connected to fibre
Message 2 of 7
(658 Views)
Re: Technicolor 582n router - BT Openreach didn't fit a Fibre modem
29-08-2014 3:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: tw199y2011 I work in a computer shop and our network engineer said it should but i will only get the normal speeds not fibre speeds.
think the network engineer needs to refresh his knowledge or stop making things up
Message 3 of 7
(658 Views)
Re: Technicolor 582n router - BT Openreach didn't fit a Fibre modem
29-08-2014 4:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
He certainly should have installed the fibre modem.
I will get someone to get in touch with you shortly.
I will get someone to get in touch with you shortly.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Message 4 of 7
(658 Views)
Re: Technicolor 582n router - BT Openreach didn't fit a Fibre modem
29-08-2014 4:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Had my FTTC connected on Wednesday this week and the engineer who turned up said there was a note; 'no modem needed' on his instructions. Luckily he was a good guy who asked me if that was true and I strongly suggested I needed a modem!
Steve
Steve
Message 5 of 7
(658 Views)
Re: Technicolor 582n router - BT Openreach didn't fit a Fibre modem
29-08-2014 4:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: MattyC He certainly should have installed the fibre modem.
I will get someone to get in touch with you shortly.
Thanks for reply. I thought that should have been the case, as it mentioned on your support pages.
Have just spoken to someone in customer support and explained what happened he is putting it through to provisioning.
Just waiting on a new date for install. No internet access till then
Message 6 of 7
(658 Views)
Re: Technicolor 582n router - BT Openreach didn't fit a Fibre modem
29-08-2014 5:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for speaking with me this afternoon tw199y2011.
As agreed, your router is on it's way. Openreach will have you a modem by Tuesday morning.
Have a nice weekend.
As agreed, your router is on it's way. Openreach will have you a modem by Tuesday morning.
Have a nice weekend.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Message 7 of 7
(658 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Technicolor 582n router - BT Openreach didn't...