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Tech support
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Tech support
18-03-2015 2:14 PM
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Is there a problem with tech support?
I reported a problem on Sunday but having heard nothing I had a bizarre "chat" with somebody online...........
Q "When can I expect a reply?
A "Within 48hrs"
Q "I reported the poblem on Sunday, but I have heard nothing"
A "48 hours means 48 working hours"
Q "What do you mean by "working hours"?"
....eventually it turns out that they mean "weekdays"
Q "I reported the problem on Sunday. More than 48 hours ago...however you define it. When may I expect a response?
A. "You'll have to contact them"
Q "In that case, would you transfer this chat to them?"
...and so it went on in ever decreasing circles.........................................
Still no response
I reported a problem on Sunday but having heard nothing I had a bizarre "chat" with somebody online...........
Q "When can I expect a reply?
A "Within 48hrs"
Q "I reported the poblem on Sunday, but I have heard nothing"
A "48 hours means 48 working hours"
Q "What do you mean by "working hours"?"
....eventually it turns out that they mean "weekdays"
Q "I reported the problem on Sunday. More than 48 hours ago...however you define it. When may I expect a response?
A. "You'll have to contact them"
Q "In that case, would you transfer this chat to them?"
...and so it went on in ever decreasing circles.........................................
Still no response
Message 1 of 7
(1,077 Views)
6 REPLIES 6
Re: Tech support
18-03-2015 2:17 PM
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48 working hours.
That's a new one
That's a new one
Let's be careful out there !
Message 2 of 7
(782 Views)
Re: Tech support
18-03-2015 2:33 PM
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Particularly as the site promises a 24hr response!!!
Message 3 of 7
(782 Views)
Re: Tech support
18-03-2015 2:47 PM
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Message 4 of 7
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Re: Tech support
18-03-2015 4:38 PM
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It's a little frustrating to hear that the fault ticket is inaccurate................
What I reported was constant dropped connections and "hangups" together with real problems in geting re-connected. On Sunday and Monday I went for several hours at a time during which it was impossible to get connected. I have been able to get connections on my Ipad (albeit with problems) but have not been able o get any connections at all with either laptop or desktop. I frequently have to reboot the router to get any chance of getting a connection.
When I tried the desktop it took me right throught the Plusnet Assist routines and ended up being told to contact you...........
I'm sorry, but if the ticket is inaccurate what chance do I have in getting this sorted.
My guess is that the router is faulty but.....................
I need to do a job which has to be done on my Desktop but have been unable to since the weekend........
What I reported was constant dropped connections and "hangups" together with real problems in geting re-connected. On Sunday and Monday I went for several hours at a time during which it was impossible to get connected. I have been able to get connections on my Ipad (albeit with problems) but have not been able o get any connections at all with either laptop or desktop. I frequently have to reboot the router to get any chance of getting a connection.
When I tried the desktop it took me right throught the Plusnet Assist routines and ended up being told to contact you...........
I'm sorry, but if the ticket is inaccurate what chance do I have in getting this sorted.
My guess is that the router is faulty but.....................
I need to do a job which has to be done on my Desktop but have been unable to since the weekend........
Message 5 of 7
(782 Views)
Re: Tech support
18-03-2015 4:42 PM
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Message 6 of 7
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Re: Tech support
18-03-2015 8:18 PM
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Thanks for that.
Let's see if it makes a difference.
Let's see if it makes a difference.
Message 7 of 7
(782 Views)
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